Summary
Overview
Work History
Education
Skills
Timeline
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Tanya Forrest

New Rochelle,NY

Summary

Enthusiastic team player, a passion in providing excellent customer service and offering outstanding service. Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.

Overview

6
6
years of professional experience

Work History

Universal Banker

M&T Bank
11.2022 - Current
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.

Sales Associate

Ann Taylor
05.2021 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.

Cashier

Nordstrom Rack
10.2020 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Floor Associate

Kohls
09.2019 - 11.2019
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
  • Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Collaborated with fellow associates to achieve daily sales goals, contributing to the store''s overall success.

Softline’s Associate

Kmart
05.2018 - 08.2019
  • Participated in routine meetings with store management to discuss performance metrics and identify areas for improvement in the Softlines area.
  • Assisted customers with product inquiries, offering expert advice on features, sizing, and styling options.
  • Implemented loss prevention measures within the Softlines department by diligently monitoring customers, reporting suspicious activity, and securing high-value items.
  • Maintained up-to-date knowledge on current trends in fashion, enabling informed recommendations for customers seeking style advice.
  • Monitored stock levels within the Softlines department to ensure adequate supply of popular items during peak periods or promotions.

Backstock Associate

Hollister
04.2019 - 05.2019
  • Contributed to a positive shopping experience for customers, assisting them with locating desired items when necessary.
  • Expedited restocking process during peak hours, minimizing disruptions to customer flow within the store.
  • Supported sales team by quickly fulfilling customer requests for items not readily available on the sales floor.
  • Participated in seasonal inventory audits, diligently counting products to ensure accuracy in reported figures.
  • Seasonal

Sales Associate

Bloomingdales
11.2018 - 01.2019
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Seasonal

Sales Associate

Sears
05.2018 - 08.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Seasonal

Education

BBA - Communications

Millersville University
Millersville, PA
01.2023

Associate of Arts - Journalism

Morrisville State College
Morrisville, NY
01.2017

Skills

  • Microsoft word
  • Microsoft office
  • Microsoft excel
  • Google doc
  • Customer Service
  • Team player
  • Works exceptional under pressure
  • Time management
  • Verbal and written communication skill
  • Loan Origination
  • Financial Advising
  • Financial Planning
  • Transaction Processing
  • Loan Processing
  • Account Servicing

Timeline

Universal Banker

M&T Bank
11.2022 - Current

Sales Associate

Ann Taylor
05.2021 - 11.2022

Cashier

Nordstrom Rack
10.2020 - 05.2021

Floor Associate

Kohls
09.2019 - 11.2019

Backstock Associate

Hollister
04.2019 - 05.2019

Sales Associate

Bloomingdales
11.2018 - 01.2019

Softline’s Associate

Kmart
05.2018 - 08.2019

Sales Associate

Sears
05.2018 - 08.2018

BBA - Communications

Millersville University

Associate of Arts - Journalism

Morrisville State College

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Tanya Forrest