Landon Melton
Rolling Meadows,USA
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sustainment Automations Support Manager
U.S. Army
01.2024 - 01.2025
- Directed and managed the operations of the Sustainment Automation Support Management Office (SASMO), overseeing the integration, maintenance, and troubleshooting of sustainment automation systems across [unit or command] to ensure operational readiness
- Led a team of 11 personnel in providing technical support, training, and system upgrades for sustainment automation systems, enhancing logistics operations and ensuring seamless supply chain management
- Coordinated and executed the installation, configuration, and optimization of sustainment automation systems, including [specific systems/software], ensuring adherence to Army standards and regulations
- Developed and implemented comprehensive training programs for Soldiers and logisticians on the use of sustainment automation tools, improving system proficiency and reducing operational errors
- Managed system troubleshooting and technical support, diagnosing issues and working with system administrators and vendors to ensure timely resolution of hardware and software malfunctions
- Conducted system and performance analysis, identifying areas for process improvement and optimizing sustainment operations through automation and technology solutions
- Provided leadership and guidance in the use of Army logistics automation systems, ensuring compliance with policies, procedures, and directives to streamline logistics processes and increase efficiency
- Worked closely with IT support teams, logistics specialists, and other stakeholders to ensure seamless integration of automation solutions within operational environments
- Prepared and delivered briefings and reports on sustainment automation system performance, system updates, and program milestones to senior leadership
- Developed and maintained effective working relationships with higher headquarters, local vendors, and other military branches to facilitate system upgrades, repairs, and training initiatives
Request Fulfillment
Arthur J Gallagher
07.2016 - Current
- Inventory/Asset Management
- Install, test, maintain, and repair key telephone systems
- Support, configure, troubleshoot and maintain various IT Network resources/devices for end users such as IP Cisco Phone, Verba Recording Software, Aruba Remote Devices, and Webex Collaboration
- Assist with diagnostic, analysis and procedure in network/telecommunications troubleshooting
- Complete IT purchasing for all divisions (Itasca only) and Gallagher Bassett Services (all locations)
- Active Directory User Account Transfers
- Assist with User Directory Changes
Technical Analyst
ICS-Arthur J. Gallagher Co.
06.2015 - 07.2016
- Resolved printer issues
- Installed hardware and software
- Troubleshot user computer hardware and software issues
- Troubleshot network functionality and performance issues
- Assisted functional users in the installation and operation of computer hardware and software
- Built, upgraded and repaired computer systems
- Set up new user computer configurations
- Provided input into intranet and internet design
- Provided compliance reporting and user requirements
- Support phone system and voice mail operation
- Performed cisco phone configuration builds
- Provisioned Aruba devices for teleworkers
IMAC
Apex Systems-United Airlines
03.2015 - 06.2015
- Performed onsite analysis, diagnosis, and resolution of desktop problems for end users
- Recommended and implement corrective solutions
- Resolved tickets within the client SLA and obtained a high client Satisfaction Rating
- Performed Installs, Moves, Adds and Change (IMAC) activities
- Installed, configured, tested, maintained, monitored, and troubleshot end-user workstations and related hardware and software
- Assessed the need for and implement performance upgrades to Mac and PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, and CD-ROMs
- Completed all related administrative duties
- Administered and resolve issues with associated end-user workstation networking software products
- Accurately documented instances of desktop equipment or component failure, repair, installation, and removal
Information Services Intern
Rush University Medical Center
01.2015 - 03.2015
- Enterprise Windows 2000 and XP, Active Directory, WSUS patch management, Desktop virtualization technologies, NetBackup Enterprise Backup, Symantec Enterprise Anti-Virus, Business Process Improvement, IIS Web services, WINS, DNS, DHCP, Exchange Email
- Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup and other customer network services
- Maintaining hardware serial audits
- Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks
- Facilities provisioning (installing racks, setting up power, installing ethernet, fibre and console cabling, remote power and KVM)
- Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations
Help Desk Support/ Information Management Officer
Military Deployment
01.2014 - 11.2014
- Worked on a helpdesk support team that supported over 1500 individuals
- Completed 362 tickets over the deployment
- Awarded an army accommodation medal for outstanding work
- Worked with Enterprise Windows 2000, Active Directory, McAfee security Scans, Network Imaging, Exchange Email, Lotus Form viewer, E-sign, Cisco VoIP phones, Cisco Routers and Switches
- Installed, initialized, operated, and performed maintenance on electronic nodal assemblages, net radios, and ancillary communications equipment
- Used computers and software tools to perform system/network operations
- Interpreted system and equipment error codes to correct system faults
- Installed, operated, maintained, and performed Preventative Maintenance Checks and Services
- Performed unit level maintenance on all internal communications systems and security devices
PC Technician
TEKsystems
02.2012 - 06.2012
- Worked on contract with Lurie’s Children’s Memorial Hospital
- Team Lead in deployment of client hardware and software, as assigned PC reimaging, security updates, driver updates, and troubleshooting
- Maintained client systems workstations (hardware, operating system and application software), printers, other peripheral devices, user access to network application software, and provided primary support for desktop system network functions
- Provided training and support on network procedures to all network users including orientation of new employees
- Installed and configured Network and Local Printers
Data Operations Warrant Officer
United States Army National Guard
06.2021 - Current
- Led the implementation, and management of IT systems and network infrastructure to support mission-critical operations, ensuring optimal system performance and reliability.
- Managed and coordinated the installation, configuration, and maintenance of enterprise-level information systems, including servers, databases, and communication networks.
- Provided expert guidance and technical support to commanders and staff on information technology systems, ensuring alignment with Army strategic goals and operational requirements.
- Conducted system analysis, troubleshooting, and performance tuning for complex IT infrastructure, quickly resolving issues to minimize downtime and maintain operational readiness.
- Developed and maintained detailed technical documentation for IT systems, procedures, and troubleshooting protocols, ensuring knowledge transfer and continuity of operations.
- Coordinated with external vendors and IT support teams to procure, install, and maintain hardware and software solutions, meeting the operational needs of the unit.
- Prepared and delivered technical briefings and reports to senior leadership on IT infrastructure status, system upgrades, and system performance metrics.
Communication Support/Information Assurance Officer
National Guard
09.2010 - 07.2021
- Entry level windows server builds, domain and organizational units creations
- Domain policy creation/modification
- Communications consisted of both data and voice over encrypted networks with specific order of operations in order to securely communicate over physical lines and through radio waves
- The course also consisted of CISCO networking, basic computer repair, and reading and understanding complex wire diagrams in order to maintain communications equipment
- Install, operate and perform field level maintenance on IP based high speed electronic nodal systems; integrated network control centers; network management facilities; associated multiplexing and transit cased subscriber interface equipment; Communications Security (COMSEC) devices; and other equipment associated with network nodal operations
- Perform network management functions in support of maintaining, troubleshooting and reengineering of nodal assets as needed in support of operational requirements
Education
Bachelor of Science - Network Engineering And Security
DePaul University
Chicago, IL06-2019
Skills
- Technical solutions development
- Remote access support
- VoIP
- Cloud computing
- WAN and LAN installations
- Network configuration and support
- Systems deployment
- End user support
- Software and hardware updates
Certification
- CompTIA Security+
- CompTIA Network+ - Computing Technology Industry Association (CompTIA).
- Microsoft Certified, Azure Fundamentals - Microsoft.
- CCNA - Cisco Certified Network Associate
Timeline
Sustainment Automations Support Manager
U.S. Army
01.2024 - 01.2025
Data Operations Warrant Officer
United States Army National Guard
06.2021 - Current
Request Fulfillment
Arthur J Gallagher
07.2016 - Current
Technical Analyst
ICS-Arthur J. Gallagher Co.
06.2015 - 07.2016
IMAC
Apex Systems-United Airlines
03.2015 - 06.2015
Information Services Intern
Rush University Medical Center
01.2015 - 03.2015
Help Desk Support/ Information Management Officer
Military Deployment
01.2014 - 11.2014
PC Technician
TEKsystems
02.2012 - 06.2012
Communication Support/Information Assurance Officer
National Guard
09.2010 - 07.2021
Bachelor of Science - Network Engineering And Security
DePaul University
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