My biggest interests are Golf, Baseball hats, Sneakers, Fashion, and Music
Landon Walraven
Bay City,MI
Summary
Enrolled in college with a commitment to academic excellence and personal growth. Competed in lacrosse for four years, developing strong teamwork, discipline, and leadership abilities. Successfully balanced athletics and academics, demonstrating effective time management and dedication. Volunteered as a soccer referee for 100 hours, contributing to team development and community engagement.
Overview
6
6
years of professional experience
Work History
Detailer
Mcdonald Cadillac GMC
08.2024 - Current
- Washed cars and trucks daily for auto dealership.
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
Support Associate
Jackson National Insurance
02.2022 - 07.2024
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Monitored employee and customer interactions to assess quality of service.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
- Provided seller support on refunds, posted feedback and policy changes.
Customer Service Associate
Mister Car Wash
10.2019 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
BBA - Business Administration
Northwood University
Midland, Michigan, MI05-2026
Associate of Business Administration - Business
Lansing Community College
Lansing, MI07-2024
Skills
- Customer service
- Safety procedures
- Automotive detailing
- Interior detailing
- Relationship building
- Work area organization
- Customer support
- Customer relations
- Call center experience
- Documentation skills
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Product knowledge
- Complaint handling
- Guest services
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Timeline
Detailer
Mcdonald Cadillac GMC
08.2024 - Current
Support Associate
Jackson National Insurance
02.2022 - 07.2024
Customer Service Associate
Mister Car Wash
10.2019 - 08.2022
BBA - Business Administration
Northwood University
Associate of Business Administration - Business
Lansing Community College
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