Landon Wesley
Corvallis,OR
Summary
Experienced Manager at Dairy Queen Grill & Chill, adept in staff management and customer service, significantly enhanced customer satisfaction and team productivity. Skilled in decision-making and complex problem-solving, successfully led natural resource related projects at AKS Engineering & Forestry, demonstrating exceptional leadership and relationship-building abilities. Strong leader and problem-solver dedicated to streamlining operations promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Manager
Dairy Queen Grill & Chill
09.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Natural Resource Worker
AKS Engineering & Forestry
06.2024 - 09.2024
- Collaborated with government agencies, nonprofit organizations, and private landowners to develop comprehensive conservation plans for priority landscapes.
- Coordinated volunteer work parties for habitat restoration projects while providing training on proper techniques and safety protocols.
- Restored native plant communities through seed collection, propagation, and planting efforts.
- Enhanced wildlife habitat by implementing sustainable land management practices and removing invasive species.
- Managed invasive species control efforts using mechanical removal methods, herbicides application, or biological controls as appropriate.
- Performed wetland delineations on several different sights using previous records and soil gradient.
Shift Lead Manager
Dairy Queen Grill & Chill
06.2020 - 08.2024
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
Bachelor of Science - Zoology/Chemistry
Oregon State University
Corvallis, OR06-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Verbal and written communication
- Relationship building
- Policy implementation
- Work prioritization
Timeline
Natural Resource Worker
AKS Engineering & Forestry
06.2024 - 09.2024
Manager
Dairy Queen Grill & Chill
09.2022 - Current
Shift Lead Manager
Dairy Queen Grill & Chill
06.2020 - 08.2024
Bachelor of Science - Zoology/Chemistry
Oregon State University
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