Landry Slaughter
Kissimmee,FL
Summary
I am very well versed and experienced in hospitality and hotel operations. My goal is to excel and learn in new ways throughout my career to help me succeed.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Night Audit
Margaritaville
Kissimmee, FL
08.2023 - Current
- Greeted guests and delivered welcoming experiences, issued room keys, routed and booked reservations, answered questions about hotel amenities and surrounding points of interest, ensuring high customer satisfaction. Opera is the system we use. Demonstrated fluency in Opera and Fosse systems to enhance operational efficiency. We are also given pineapple pins for name mentions for reviews. I'm now at 12 pins for graveyard shift, which is outstanding.
- Managed and supervised a team of night audit clerks to ensure accuracy and efficiency in the completion of their duties.
- Facilitated communication between night audit staff members and day shift teams ensuring smooth transition between shifts.
- Completed night audit procedures including balancing accounts receivable ledger .
Front Desk/Night Auditor
Spring Hill Suites-Winter Garden
Winter Garden, FL
05.2022 - 08.2023
- Greeted guests, issued room keys, booked reservations, answered questions about hotel amenities and local attractions, ensuring high levels of customer satisfaction. Operated the Fosse system during both day and night shifts as a full-time night auditor.
- Processed late-night guest check-ins and check-outs at Spring Hill Suites Winter Garden.
- Reconciled folios, payments, and cash drawers during overnight audit shifts.
- Prepared daily audit reports using Marriott front desk systems and property procedures.
Front Desk Agent/Night Auditor
TownePlace Suites by Marriott
Lexington Park, MD
10.2021 - 05.2022
- Greeted guests, issued room keys, booked reservations, answered questions about hotel amenities and services, and ensured customer satisfaction. Using the Fosse system during night and day as both evening and night audit
Front Desk/Night Auditor
Holiday Inn Express and Suites
Lexington Park, MD
09.2017 - 09.2018
- Performed night audit responsibilities to ensure accurate financial reporting. Utilized Opera software for efficient hotel management tasks. However with this job Prepared breakfast area by arranging food and beverage items. Activated kitchen appliances to prepare food for guests. Baked cookies to provide a warm treat for hotel guests.
- Processed late-night check-ins and check-outs at SpringHill Suites Winter Garden front desk.
- Reconciled guest folios, room charges, and daily audit reports.
- Balanced cash drawers and verified payment records with hotel accounting procedures.
Education
High school or equivalent -
Leonardtown High School
Leonardtown, MDSkills
- Night audit
- Opera system
- Fosse system
- Financial reporting
- Guest check-in process
- Reservation management
- Front desk management
- Customer service
- Guest services
- Guest relations
- Hospitality (6 years)
- Hospitality sales
- Sales
- Cash Handling (6 years)
- Basic math
- Inventory management
- Inventory
- Administrative skills
- Leadership
- Supervising experience
- Team management
- Communication
- Telephone etiquette
- Microsoft Excel
- Microsoft Word
- Safety protocols
- Culinary service
- Resort
- Nightclub
- Service recovery
- Front Desk (6 years)
- Front desk management
- Service recovery
Personal Information
- Driving License: Yes
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License
Languages
English
Timeline
Night Audit
Margaritaville
08.2023 - Current
Front Desk/Night Auditor
Spring Hill Suites-Winter Garden
05.2022 - 08.2023
Front Desk Agent/Night Auditor
TownePlace Suites by Marriott
10.2021 - 05.2022
Front Desk/Night Auditor
Holiday Inn Express and Suites
09.2017 - 09.2018
High school or equivalent -
Leonardtown High School