Summary
Overview
Work History
Education
Skills
Timeline
Generic

Landry Wood

bishop,GA

Summary

Adaptable customer service representative skilled in managing appointment scheduling and follow-up communications. Committed to maintaining accurate documentation and improving operational efficiency, ready to leverage expertise in fostering client relationships and enhancing overall satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Main Street Vet
10.2022 - Current
  • Resolved customer inquiries and complaints efficiently, ensuring satisfaction and loyalty.
  • Educated clients on pet care products and services, enhancing overall customer experience.
  • Managed appointment scheduling, optimizing service flow and minimizing wait times.
  • Collaborated with veterinary staff to streamline communication and improve service delivery.
  • Maintained accurate records of customer interactions, supporting operational efficiency and data integrity.
  • Conducted follow-up calls to ensure client satisfaction post-visit, reinforcing relationship management efforts.
  • Documented comprehensive records of customer interactions, enhancing future reference database.
  • Consistently maintained accurate and detailed medical documentation, ensuring timely updates in electronic health records.
  • Provided professional services and support in a dynamic work environment.
  • Implemented billing software enhancements, improving efficiency in claim submission processes.

Education

Auto Cad -

Penn Foster Career School
Scranton, PA

Associate of Arts -

University of North Georgia
Dahlonega, GA
12-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Payment processing
  • Scheduling
  • Documentation

Timeline

Customer Service Representative

Main Street Vet
10.2022 - Current

Auto Cad -

Penn Foster Career School

Associate of Arts -

University of North Georgia