Lane Dunagin
Indianapolis,Indiana
Summary
Results-oriented Market Development Manager with 34 years sales experience known for high productivity and efficient task completion. Specialize in strategic market planning, customer relationship management, and competitive analysis. Excel in leadership, communication, and problem-solving skills to drive market growth and develop successful strategies.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Industrial Market Development Manager
Citizens Energy Group
Indianpolis, Indiana
08.2000 - Current
- Developed and implemented market strategies to increase brand awareness and customer loyalty. Responsible for incremental sales goals, account development, and customer relationships of industrial natural gas, water, wastewater, and thermal markets.
- Identified opportunities for product expansion into new markets.
- Developed and executed lead generation efforts, created value propositions, maintained and developed business relationships with key accounts.
- Full responsibility for financial integrity, profitability, and customers' needs of business proposals.
Sales Manager
Superior Distribution of Indiana, Inc.
Indianapolis, IN
09.1993 - 08.2000
- Responsible for key account acquisition in the heating and cooling contractor market.
- Managed recruitment, hiring, training, and development of sales team and marketing staff.
- Assumed fiscal responsibility of $12MM revenue growth target and related P&L.
- Conducted dealer sales training programs, developed price structures, authorized presentation, and collateral material.
- Developed integration of company goals and mission into sales and marketing training, literature, and advertising.
Residential Sales Representative
Citizens Gas and Coke Utility
Indianapolis, Indiana
04.1990 - 09.1993
- Responsible for sales activities of existing and new construction markets.
- Conducted seminars for key Indianapolis builders, represented and promoted products at trade shows, and collaborated with builders and architects.
- Responsible for developing and achieving incremental sales goals, maintaining and developing customer relationships.
Customer Service Representative
Citizens Gas and Coke Utility
Indianapolis, Indiana
04.1988 - 05.1990
- Answered customer inquiries and provided accurate information regarding products and services in both call center and field offices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Bachelor of Science - Marketing
Indiana University - Purdue University Indianapolis
Indianapolis, IN05-1990
Skills
- Strategic sales planning
- Customer segmentation and relationship development
- Product positioning
- Social Media Marketing
- Data-driven decision-making
- Sales Presentations
- Marketing Communications
- Internal business process improvement
Certification
- Gas Technology Institute, Certified Industrial Gas Consultant
- Purdue Technology Institute, Heat Treat Certification
Timeline
Industrial Market Development Manager
Citizens Energy Group
08.2000 - Current
Sales Manager
Superior Distribution of Indiana, Inc.
09.1993 - 08.2000
Residential Sales Representative
Citizens Gas and Coke Utility
04.1990 - 09.1993
Customer Service Representative
Citizens Gas and Coke Utility
04.1988 - 05.1990
- Gas Technology Institute, Certified Industrial Gas Consultant
- Purdue Technology Institute, Heat Treat Certification
Bachelor of Science - Marketing
Indiana University - Purdue University Indianapolis
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