Lane Goodrich
Gonzales,LA
Summary
Motivated Natural Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Gonzales, LA
10.2021 - Current
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Delegated tasks to employees and monitored activities and task completion.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assessed reports and adjusted workflows to realign with targets.
Barista Trainer
Starbucks
Gonzales, LA
02.2018 - 10.2021
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Supported highest standards of conduct and service to support company reputation.
- Accepted cash and credit card payments, issued receipts and provided change.
- Memorized official and off-menu coffee and tea preparations.
Barista
Starbucks
Gonzales, LA
12.2016 - 02.2018
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
Bartender
Geisha Sushi With A Flair
Prairieville, LA
07.2020 - 08.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Bartender
Rotolo's Pizzeria
Baton Rouge, LA
02.2017 - 07.2020
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Kitchen Leader
Rotolo's Pizzeria
Gonzales, LA
08.2015 - 12.2016
- Mentored and developed managers in training and hourly team members, creating harmonious working environment.
- Adjusted prep sheet for proper production on each shift, communicating adjustments to kitchen team.
- Maintained order and cleanliness of work areas to conform with health codes.
- Followed recipes and customer requests to prepare meals.
- Acquired new skills to support team and further accommodate customer needs.
Kitchen Prep Cook
Rotolo's Pizzeria
Gonzales, LA
08.2013 - 08.2015
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces and taking out trash.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Monitored freshness of food products to help reduce spoilage.
- Executed proper techniques when preparing menu item ingredients.
Education
Bachelor of Science - Organizational Leadership
Arizona State University
Tempe, AZ05.2024
Associate of Science - General Studies
River Parishes Community College
Sorrento, LA12.2020
High School Diploma -
East Ascension High School
Gonzales, LA05.2015
Skills
- Work Planning and Prioritization
- Team Collaboration and Leadership
- Problem-Solving
- Continuous Improvement
Certification
- ServSafe Alcohol Training - 2017
Timeline
Shift Supervisor
Starbucks
10.2021 - Current
Bartender
Geisha Sushi With A Flair
07.2020 - 08.2023
Barista Trainer
Starbucks
02.2018 - 10.2021
Bartender
Rotolo's Pizzeria
02.2017 - 07.2020
Barista
Starbucks
12.2016 - 02.2018
Kitchen Leader
Rotolo's Pizzeria
08.2015 - 12.2016
Kitchen Prep Cook
Rotolo's Pizzeria
08.2013 - 08.2015
Bachelor of Science - Organizational Leadership
Arizona State University
Associate of Science - General Studies
River Parishes Community College
High School Diploma -
East Ascension High School