Lane Nissen
Spokane Valley,WA
Summary
Hardworking and driven sales manager well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction, and bottom-line profitability.
Overview
20
20
years of professional experience
Work History
Sales Associate/Loan Originator
Priority Tax Relief
08.2024 - Current
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of the firm's services.
- Educating clients on their options, evaluating clients eligibility for tax relief programs, and ensure a smooth onboarding process into the firm's services.
- Assisted clients in resolving IRS issues by navigating complex regulations and negotiating settlements..
Sales Manager
Larry H Miller Honda
07.2018 - 07.2024
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Resolved customer issues quickly to increase client satisfaction.
- Recruited, interviewed, hired, and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Conducted team meetings to reinforce goals/objectives and set clear expectations about policies and procedures.
- Coached and counseled in successful methods, assisting with individual selling efforts and helping sales representatives reach targets.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Conduct daily review of dealer socket, oversee inbound sales calls, address incoming emails, and manage internet leads.
Sales Manager
Lithia Camp Chevrolet
08.2016 - 06.2018
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Resolved customer issues quickly to increase client satisfaction.
- Recruited, interviewed, hired, and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Conducted team meetings to reinforce goals/objectives and set clear expectations about policies and procedures.
- Coached and counseled in successful methods, assisting with individual selling efforts and helping sales representatives reach targets.
- Conduct daily review of dealer socket, oversee inbound sales calls, address incoming emails, and manage internet leads.
Finance Manager
Lithia Camp Chevrolet
09.2013 - 08.2016
- Approved loan applications based on customer creditworthiness.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Proactively identified solutions for customers experiencing credit issues.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Compiled closing packages for drafting and presentation accuracy.
- Monitored Contracts in Transit for delay and fast funding.
Sales Associate
Lithia Camp Chevrolet
07.2011 - 09.2013
- Top in sales units and gross profit.
- Negotiated purchase price on vehicle being purchased as well as trade.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Helped in closing other sales associates deals.
Aircraft Charter Manager
Air Charter Professionals Inc.
01.2005 - 08.2011
- Managed all operations Aircraft Charter Business.
- Established new business growth strategy and execution to meet quarterly and annual goals.
- Drove sales by developing multi-million dollar contract sales.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Education
High School Diploma -
Mead High School
Spokane, WA06.1984
Skills
- Outstanding leadership skills
- Skilled motivator and team builder
- Skilled negotiator
- Deal closer
- Customer experience
- Specialized in credit challenged customers
Timeline
Sales Associate/Loan Originator
Priority Tax Relief
08.2024 - Current
Sales Manager
Larry H Miller Honda
07.2018 - 07.2024
Sales Manager
Lithia Camp Chevrolet
08.2016 - 06.2018
Finance Manager
Lithia Camp Chevrolet
09.2013 - 08.2016
Sales Associate
Lithia Camp Chevrolet
07.2011 - 09.2013
Aircraft Charter Manager
Air Charter Professionals Inc.
01.2005 - 08.2011
High School Diploma -
Mead High School
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