Lanee Coronado
Houston
Summary
Customer Service Representative with a background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution, and committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Shopper
HEB Grocery Store
Houston
06.2023 - Current
- Completed pickup and shopping orders for customers within the local area.
- Satisfied customers with quick, accurate service under tight deadlines.
- Greeted customers and answered product or service questions.
- I bagged groceries carefully to keep products in perfect condition, separated fragile products, and kept frozen and perishable foods cold or fresh.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Assisted teammates with daily tasks during peak periods.
Cashier
HEB Grocery Store
Houston
06.2022 - Current
- Scanned items and checked pricing on the cash register for accuracy.
- Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
- Maintained cleanliness of the checkout area, including countertops, registers, windowsills, and floors.
- Checked personal identification during alcohol and tobacco sales.
- Collected payments and provided accurate change.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans, and organizing candy racks. Worked closely with front-end staff to assist customers.
- Discounted purchases by scanning and redeeming coupons.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Offer customers carry-out service at the completion of a transaction.
- Delivered ahigh level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Klein Cain High School
Houston, TX06-2024
Associate of Arts - Construction Management
Lone Star College
Houston, TXSkills
- Customer service
- Time management
- Team collaboration
- Problem solving
- Critical thinking
- Attention to detail
- Accurate money handling
- Relationship building
- Professionalism
Certification
- Revit Certification
Timeline
Personal Shopper
HEB Grocery Store
06.2023 - Current
Cashier
HEB Grocery Store
06.2022 - Current
High School Diploma -
Klein Cain High School
Associate of Arts - Construction Management
Lone Star College
Similar Profiles
Cody WhiteCody White
Dairy Specialist at HEB Grocery StoreDairy Specialist at HEB Grocery Store
Angelina CarrilloAngelina Carrillo
Heb Curbside Personal Shopper at HEB Grocery StoreHeb Curbside Personal Shopper at HEB Grocery Store
Celeste LopezCeleste Lopez
Customer Service Representative at HEB Grocery StoreCustomer Service Representative at HEB Grocery Store
Adrian MoralesAdrian Morales
Night Stocker at HEB Grocery StoreNight Stocker at HEB Grocery Store
TONYA DAILEYTONYA DAILEY
Customer Support/Data Analyst at The Dailey AgencyCustomer Support/Data Analyst at The Dailey Agency