Laneeda Franklin
Philadelphia,PA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
15
15
years of professional experience
Work History
Foundation Support Manager
Affordable Home Care
Philadelphia, PA
09/12/18 - Current
- Management of day to day operations of the agency/company
- Developed strategies for handling difficult situations encountered during interactions with clients
- Assist with Hiring, training, disciplining, and recommending the dismissal of staff as necessary
- Analyzed data to identify opportunities for improving support levels.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Adult Blended Case Manager
NHS Human Services
Philadelphia, PA
07.2015 - 09.2018
- Provided direct case management services to adults with a history of mental health issues, substance abuse and homelessness.
- Facilitated group sessions to support clients in developing coping skills, communication, problem-solving, and relationship building.
- Collaborated with community resources such as housing programs, vocational rehabilitation centers, hospitals and other social service agencies.
- Assisted clients in accessing entitlements such as SSI and SSDI benefits or food stamps.
- Monitored progress towards established goals and documented all activities related to case management services.
- Participated in team meetings to discuss cases and develop strategies for effective interventions.
- Engaged in outreach efforts within the community to promote awareness of available resources and educate individuals about the program's mission.
TSS Worker
NHS Human Services
Philadelphia, PA
07.2015 - 09.2018
- Provided individual and group counseling to adolescents with mental health issues.
- Developed and implemented behavior plans for clients as needed.
- Participated in family meetings to provide support and guidance to parents and guardians.
- Provided crisis intervention services as needed, including risk assessment and safety planning.
- Advised school personnel regarding best practices for working with children exhibiting challenging behaviors in the classroom setting.
Senior Program Assistant
Senior Care Centers
Warminster, PA
07.2014 - 06.2017
- Organized special events such as conferences, workshops, training sessions. for program participants.
- Coordinated logistics for activities and events.
- Maintained positive working relationship with fellow staff and management.
- Assisted clients with showering and toileting as needed
Dietary Aide
ACTS Retirement-Life Community
Lower Gwynedd, PA
09.2009 - 08.2014
- Delivered meals to residents and patients in their rooms when requested.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Cleaned and sanitized kitchen equipment and surfaces.
- Ensured that all food was prepared according to established health standards.
Education
Bachelor of Science - Criminal Justice
The Pennsylvania State University
Abington, PA05-2012
Skills
- Administrative Leadership
- Multitasking and Prioritizing
- Customer Service & Client Relations
- Data Entry & Documenting
- Detail Oriented
- Time Management
- Staff Training and Development
- Verbal and written communication
Accomplishments
- Parkway West High School Valedictorian 2008
- Penn State Dean's List
- Internship- Adult Probation and Parole Department 2012
Timeline
Adult Blended Case Manager
NHS Human Services
07.2015 - 09.2018
TSS Worker
NHS Human Services
07.2015 - 09.2018
Senior Program Assistant
Senior Care Centers
07.2014 - 06.2017
Dietary Aide
ACTS Retirement-Life Community
09.2009 - 08.2014
Foundation Support Manager
Affordable Home Care
09/12/18 - Current
Bachelor of Science - Criminal Justice
The Pennsylvania State University
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