Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Work Availability
Quote
Timeline
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LANEETRA Miller

LANEETRA Miller

Cleveland,OH

Summary

Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.

Overview

20
20
years of professional experience
1
1
Certification

Work History

NMLS Licensed Loan Originator

Rocket Mortgage
Detroit, MI
08.2021 - Current
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Adhered to federal and state compliance guidelines relative to retail mortgage lending.
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
  • Provided expert financial advice on mortgage and both educational and personal loans.
  • Guided clients through loan application initiation and filing.
  • Monitored loan status and communicated updates with customers.
  • Gathered information such as borrower credit reports and other information to pre-qualify clients and offer pricing information.
  • Assessed assets, income and debts to determine client financial standing and liability risk.
  • Negotiated loan terms and conditions with customers.

Operations Manager

The Miller's Wealth Management
Cleveland, OH
06.2021 - Current
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Enforced federal, state, local and company rules for safety and operations.
  • Responded to information requests from superiors, providing specific documentation.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Contributed to proposal and contract development, negotiations and meetings.
  • Resolved challenges associated with company websites, vendors and telecoms.

Real Estate Developer

Pure Joy Investment Properties
Detroit, MI
03.2021 - Current
  • Monitored construction costs and progress timeline with real estate projects.
  • Oversaw requisition of undeveloped residential, commercial and industrial real estate to create improved land or buildings for profit.
  • Prepared budgeting and financial analysis with pro forma development and cash flow forecasts to acquire new development sites.
  • Created financial models of proposed projects to evaluate metrics and timeline.
  • Diminished costs by reviewing and qualifying competitive subcontractor bids prior to contract execution.
  • Established and maintained relationships with vendors and liaised with appropriate personnel to access facilities for inspection.
  • Saved money by overseeing cost-effective material sourcing and effective work orders.

Data Key Specialist

JPMORGAN CHASE
Belleville, Michigan
05.2007 - 08.2012
  • Image documents for customer viewing
  • Presort and prep work for mail extractors and reassociate materials for mail out
  • Scan over 6,500 items per hour using a high speed-imaging machine exceeding productivity and quality standards 10 out of the last 12 months
  • Key alpha and alphanumeric invoice information accurately as requested by the customer exceeding quality standards
  • Process daily document transactions in a timely manner under strict deadlines
  • Train and coach production staff with operational or quality issues
  • Detected and resolved data quality issues and discrepancies for integrity and quality control.
  • Mentored newly hired employees, offering insight into job duties and company policies for easier transition to job position.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Caseworker Intern

OAKWOOD ANNAPOLIS HOSPITAL
Wayne, Michigan
02.2011 - 05.2012
  • Handled a daily caseload conducting patient visitations, assessing needs and providing support and resources
  • Develop patient relationships and communicate with patience and compassion in handling a variety of emotions
  • Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
  • Followed strict policies and procedures to maintain client confidentiality and keep data private.

KELLY SERVICES
Belleville, Michigan
03.2004 - 05.2007
  • Data Entry
  • Prepared documents for imaging and entered data into the computer for processing

Intake Coordinator Intern

FRIENDS IN DEED
Ypsilanti, Michigan
01.2006 - 05.2006
  • Answered calls and inquiries regarding program, assessed client household needs and determined eligibility
  • Reviewed inventory to identify match in client needs or made referrals to relevant agencies
  • Made outreach calls to donors coordinated the scheduling and pick-up of items
  • Performed general clerical tasks including typing, managing the donor database and client communications

Education

Master of Arts - Counseling

ASHLAND THEOLOGICAL SEMINARY
05.2013

Bachelor of Arts - Psychology

CONCORDIA UNIVERSITY
01.2006

Skills

  • Customer service-focused
  • Financial planning expert
  • Debt and credit management
  • Knowledge of VA loan process
  • Safe Act of 2008 Certification
  • Mutual funds knowledge
  • Energetic
  • Friendly
  • Reliable
  • Subcontractor management
  • Estimating
  • Flexible and Adaptable
  • Maintenance and Repair
  • Dependable and Responsible
  • Problem-Solving

Personal Information

JPMORGAN CHASE SPONSORED TRAINING Diversity Customer Service Excellence Confidentiality and HIPAA

Certification

  • NMLS Licensed #2190459 - 2021

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

NMLS Licensed Loan Originator

Rocket Mortgage
08.2021 - Current

Operations Manager

The Miller's Wealth Management
06.2021 - Current

Real Estate Developer

Pure Joy Investment Properties
03.2021 - Current

Caseworker Intern

OAKWOOD ANNAPOLIS HOSPITAL
02.2011 - 05.2012

Data Key Specialist

JPMORGAN CHASE
05.2007 - 08.2012

Intake Coordinator Intern

FRIENDS IN DEED
01.2006 - 05.2006

KELLY SERVICES
03.2004 - 05.2007

Master of Arts - Counseling

ASHLAND THEOLOGICAL SEMINARY

Bachelor of Arts - Psychology

CONCORDIA UNIVERSITY

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LANEETRA Miller