Laneisha Brown
Cincinnati,OH
Summary
Dynamic personal shopper with expertise in customer service and relationship building. Proven ability to create personalized shopping experiences that enhance customer loyalty and satisfaction.
Overview
14
14
years of professional experience
Work History
Personal Shopper
Walmart
Fort Mitchell, KY
10.2025 - Current
- Curated personalized shopping experiences based on customer preferences and feedback.
- Assisted customers in selecting products, enhancing overall satisfaction and loyalty.
- Streamlined inventory management processes to ensure product availability and reduce waste.
- Collaborated with store teams to optimize product placement for improved visibility and sales.
- Implemented strategies to enhance service speed while maintaining high-quality customer interactions.
Caregiver
Horizon Home Healthcare
Cincinnati, OH
01.2017 - Current
- Provided compassionate personal care to clients, ensuring safety and comfort in daily activities.
- Assisted clients with mobility and transportation needs, promoting independence and confidence.
- Administered medications and monitored health conditions, maintaining accurate records for healthcare teams.
- Developed personalized care plans in collaboration with families, enhancing overall client well-being.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Security Officer
Allied Universal Security Services
Cincinnati, OH
09.2017 - 05.2019
- Prepared detailed reports documenting incidents and daily activities for management review.
- Collaborated with team members to improve response strategies during security breaches.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Cashier
Walmart
Cincinnati, OH
05.2016 - 07.2017
- Processed customer transactions efficiently and accurately.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries and returns, ensuring satisfaction.
- Collaborated with team members to streamline checkout procedures, improving speed.
- Trained new cashiers on operational processes and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Security Officer
Securitas Security Services USA
Cincinnati, OH
02.2015 - 05.2016
- Monitored premises to ensure safety and security protocols were consistently followed.
- Conducted regular patrols to deter unauthorized access and identify potential hazards.
- Responded promptly to incidents, coordinating with emergency services as necessary.
- Assisted in training new officers on standard operating procedures and safety measures.
- Implemented effective communication techniques to enhance teamwork and information sharing among staff.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Utilized surveillance systems to monitor activity and maintain a secure environment.
Warehouse Worker
Amazon
Hebron, KY
02.2012 - 08.2014
- Operated forklifts and pallet jacks to transport goods efficiently within warehouse environment.
- Managed inventory levels using Amazon's proprietary tracking systems to ensure accurate stock counts.
- Trained new employees on safety protocols, equipment operation, and best practices for warehouse tasks.
- Streamlined order fulfillment processes by organizing workstations and optimizing pick routes.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
High School Diploma -
Life Skills High School
Cincinnati, OH06-2014
Bachelor - Business Administration
Southern New Hampshire University
Hooksett, NH10-2026
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Relationship building
- Flexible schedule
- Online order processing
- Customer relations
- Verifying order accuracy
- Payment processing
- Product knowledge
- Documentation and reporting
- Order proofing
Timeline
Personal Shopper
Walmart
10.2025 - Current
Security Officer
Allied Universal Security Services
09.2017 - 05.2019
Caregiver
Horizon Home Healthcare
01.2017 - Current
Cashier
Walmart
05.2016 - 07.2017
Security Officer
Securitas Security Services USA
02.2015 - 05.2016
Warehouse Worker
Amazon
02.2012 - 08.2014
Bachelor - Business Administration
Southern New Hampshire University
High School Diploma -
Life Skills High School