Laneisha Tiant Gardner
Charlotte,NC
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and equipped with administrative, billing and customer service skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
24
24
years of professional experience
Work History
Patient Services Coordinator
Novant Medical Group
Charlotte, NC
06.2022 - Current
- Register and schedule patients in accordance with HIPAA guidelines.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Maintained accurate documentation of patient visits and follow-up care plans.
Patient Service Specialist
Novant Matthews Medical Center
Charlotte, NC
11.2021 - 06.2022
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
Outpatient Counselor /Office Data Entry Clerk
Project Cure Inc.
Charlotte, NC
04.2001 - 05.2021
- Performed clinical intake interviews to obtain information about a client's history prior to initial session.
- Conducted assessments to evaluate the mental health of clients.
- Provided individual, family, and group counseling to adults with mental health issues.
- Implemented evidence-based practices when working with clients who have substance abuse issues or a dual diagnosis.
Education
Some College (No Degree) - Certification As Chem. Dependency Counselor 2017
Sinclair Community College
Dayton, OHSome College (No Degree) - Certification in Electronic Medical Records 2017
Penn Foster Career School
Scranton, PASkills
- Patient registration
- Electronic health records
- HIPAA compliance
- Appointment scheduling
- Insurance verification
- Customer service
Timeline
Patient Services Coordinator
Novant Medical Group
06.2022 - Current
Patient Service Specialist
Novant Matthews Medical Center
11.2021 - 06.2022
Outpatient Counselor /Office Data Entry Clerk
Project Cure Inc.
04.2001 - 05.2021
Some College (No Degree) - Certification As Chem. Dependency Counselor 2017
Sinclair Community College
Some College (No Degree) - Certification in Electronic Medical Records 2017
Penn Foster Career School
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