Laneiya Staples
Fremont,CA
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Gen Korean BBQ
10.2023 - 01.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
Swim Instructor
American Swim Academy
07.2023 - 10.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
Cashier
Taco Bell
01.2022 - 07.2023
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Trained new staff
- Communication skills
- Muti-tasking
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Science - Kinesiology
Las Positas College
Livermore, CA10-2027
High School Diploma -
John F. Kennedy High School
Fremont, CA06-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Decision-making
- Hospitality service expertise
- Time management
- High volume dining
- Inventory management
- Verbal and written communication
- Stress management
- Point of sale (POS) system operations
Accomplishments
Internship while maintaining a good GPA
Certification
- CPR/AED Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Timeline
Waitress
Gen Korean BBQ
10.2023 - 01.2025
Swim Instructor
American Swim Academy
07.2023 - 10.2023
Cashier
Taco Bell
01.2022 - 07.2023
Associate of Science - Kinesiology
Las Positas College
High School Diploma -
John F. Kennedy High School
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