Summary
Overview
Work History
Education
Skills
Timeline
Generic

La’Nell Black

Kansas City,MO

Summary

Seeking long term position in the Business Administration/Medical field where I can utilize my skills and ability to benefit from organization with growth within the company.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Weight Watchers International
Leawood
12.2013 - Current
  • Assist members with Weight Watches products and services
  • Recognize issues with members accounts and resolve them with problem solving skills
  • Provide a world-class customer service experience for our customers by answering questions and diffusing frustrations
  • Provide service for Field Staff members with HR/Payroll concerns.

Customer Service Representative

Asurion
Kansas City
02.2010 - 12.2013
  • Process telecommunication insurance claims for Sprint wireless customers
  • Answer questions about product details, and issues with insurance claims
  • Perform duties while working in a team atmosphere.

Packer

Dillards Distribution Center
Leawood, MO
03.2006 - 02.2010
  • Perform a variety of tasks to prepare product for mailing including proofing, matching, stuffing, stamping and canceling
  • Pull product from end of offline stamper
  • Use order processing software to print, edit and assemble cards and envelopes on laser printing equipment per order qualifications.

Warehouse- Packer

JcPenney Distribution Center
Lenexa
05.2004 - 02.2006
  • Inspects, and logs data into the appropriate systems to reflect the quantity and condition of merchandise received or distributed
  • Prepare merchandise for inventory and distribution
  • Enters/logs appropriate data into on-line systems, as required.

Education

Associates of Occupational Studies - X-Ray Medical Technician/Medical Assistant

Heritage College
01.2009

General Studies -

Westport High School
01.2000

Skills

  • Customer Service
  • Collections
  • Microsoft Office
  • Medical coding/billing
  • Business Etiquette/Professional Appearance
  • Computer Savvy with multiple systems
  • Diagnostic/Vital testing

Timeline

Customer Service Representative

Weight Watchers International
12.2013 - Current

Customer Service Representative

Asurion
02.2010 - 12.2013

Packer

Dillards Distribution Center
03.2006 - 02.2010

Warehouse- Packer

JcPenney Distribution Center
05.2004 - 02.2006

Associates of Occupational Studies - X-Ray Medical Technician/Medical Assistant

Heritage College

General Studies -

Westport High School
La’Nell Black