Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lanell Evans

403 Highway 365,AR

Summary

Dynamic leader with a proven track record at Slim Chickens, excelling in staff management and customer service. Enhanced operational efficiency through strategic planning and employee development, driving significant business growth. Skilled in training and mentoring teams, fostering a culture of continuous improvement while maintaining high-quality standards and customer satisfaction.

Overview

35
35
years of professional experience

Work History

Supervisor

BHT Investment
04.2025 - 05.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Manager

Circle K
03.2024 - 03.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.

Crew Kitchen Staff Member

Edwards
08.2023 - 03.2025
  • Enhanced customer satisfaction by consistently providing high-quality food and maintaining a clean, organized kitchen environment.
  • Followed all safety protocols and maintained a safe working environment, reducing the risk of accidents or injuries.
  • Provided support during special events such as catering orders or large parties, helping the team meet unique challenges while maintaining excellent service standards.
  • Played an integral role in maintaining high health inspection scores through diligent cleaning practices and adherence to sanitation guidelines.
  • Maintained strong communication with front-of-house staff to ensure accurate order fulfillment and minimize customer complaints.

General Manager of Operations

Slim Chickens
04.2017 - 10.2023
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Established standard operating procedures that enhanced employee performance.
  • Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Increased employee retention rate by creating professional development programs.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Team Member

Amazon
06.2022 - 10.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Worked different stations to provide optimal coverage and meet production goals.

General Manager

Wendy 's Fast Food
11.2001 - 06.2016
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.

Manager

Mockingbird
06.1990 - 10.2001
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

No Degree - Elementary Education

U of A Fayettville
Fayetteville AR

Associate of Applied Science - Marketing

UACCM
Morrilton, AR
05-2019

High School Diploma -

Guy-Perkins
Guy, AR
05-1985

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Staff development
  • Schedule development
  • Task delegation
  • Quality control
  • Documentation and reporting
  • Employee development

Timeline

Supervisor

BHT Investment
04.2025 - 05.2025

Manager

Circle K
03.2024 - 03.2025

Crew Kitchen Staff Member

Edwards
08.2023 - 03.2025

Team Member

Amazon
06.2022 - 10.2022

General Manager of Operations

Slim Chickens
04.2017 - 10.2023

General Manager

Wendy 's Fast Food
11.2001 - 06.2016

Manager

Mockingbird
06.1990 - 10.2001

No Degree - Elementary Education

U of A Fayettville

Associate of Applied Science - Marketing

UACCM

High School Diploma -

Guy-Perkins

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