Lanese Banks
Belle Rose,LA
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medicare Advantage Sales Agent
Blue Cross & Blue Shield of LA/ Vantage Health
02.2016 - 02.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Medicare Advantage products or services to promote sales.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Set and achieved company defined sales goals.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Dual Member Services Representative
Vantage Health Plan, Inc.
02.2016 - 07.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained accurate records of customer interactions, capturing essential data for analysis and improvement purposes.
- Managed high call volumes while maintaining a professional demeanor and ensuring timely issue resolution.
- Achieved high customer satisfaction ratings by delivering empathetic support during challenging situations.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Assisted members with Commercial, Exchange and Medicare health insurance policies.
Banker Services Professional
JP Morgan Chase Bank NA
08.2005 - 09.2015
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Demonstrated mastery of customer service call script within specified time frames.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Education
No Degree - Speech Pathology
Southern University And A&M College
Baton Rouge, LASkills
- Client Relations
- Customer Assistance
- Sales Training
- Resilience Under Pressure
- CRM Software Usage
Certification
- Licensed Insurance Producer State of Louisiana Dept of Insurance 2022- September-Current.
- Licensed Insurance Producer State of Arkansas Dept of Insurance 2022-October-Current.
- Licensed Insurance Producer State of Mississippi Dept of Insurance 2022-October-Current.
Timeline
Medicare Advantage Sales Agent
Blue Cross & Blue Shield of LA/ Vantage Health
02.2016 - 02.2024
Dual Member Services Representative
Vantage Health Plan, Inc.
02.2016 - 07.2022
Banker Services Professional
JP Morgan Chase Bank NA
08.2005 - 09.2015
- Licensed Insurance Producer State of Louisiana Dept of Insurance 2022- September-Current.
- Licensed Insurance Producer State of Arkansas Dept of Insurance 2022-October-Current.
- Licensed Insurance Producer State of Mississippi Dept of Insurance 2022-October-Current.
No Degree - Speech Pathology
Southern University And A&M College
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