Shonda Walker

• Educated clients on Medicare options and benefits.
• Assisted clients with enrollment processes and documentation.
• Conducted presentations on Medicare plans and services.
• Maintained client records using CRM software effectively.

• Supervised daily housekeeping operations for a leading hotel chain.
• Trained and mentored staff on cleaning protocols and safety standards.
• Inspected guest rooms for cleanliness and adherence to brand standards.
• Coordinated schedules and assignments for housekeeping team
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• Maintained store organization and ensured merchandise was properly displayed.
• Processed transactions accurately using point-of-sale systems.
• Handled customer inquiries and resolved issues in a professional manner.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Answered incoming telephone calls to provide store, products and services information.
• Monitored store cleanliness and safety standards throughout the shift.

• Operated machinery to package food products efficiently.
• Maintained cleanliness and organization in production areas.
• Monitored equipment for proper functioning and safety compliance.
• Collaborated with team members to ensure smooth workflow.
• Assisted in training new operators on equipment usage.
• Maintained cleanliness of work area and equipment in accordance with safety regulations.
• Collaborated with coworkers to perform projects quickly and meet business goals.
• Followed safety protocols to prevent workplace accidents.

• Operated production machinery to meet daily processing requirements.
• Monitored product quality during manufacturing to ensure compliance with standards.
• Maintained cleanliness and organization of work areas to promote safety.
• Assisted in the set-up and operation of production equipment.
• Monitored production processes, identified problems, and took corrective action when necessary.
• Completed day-to-day duties accurately and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Separated product as to maintain proper

weight per orders

• Worked in a climate controlled environment

• Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
• Maintained a safe working environment by properly storing hazardous materials away from food prep areas.
• Assisted in kitchen duties, including food prep and packaging, during peak hours.
• Monitored quality of food products while preparing them for customers.
• Ensured proper portion control of prepared foods for display cases.

• Coordinated customer service initiatives to enhance client satisfaction and retention.
• Oversaw inventory management, ensuring proper storage and organization of units.
• Resolved customer inquiries and concerns promptly to maintain service quality.
• Conducted regular facility inspections to ensure compliance with safety standards.
• Managed customer service inquiries and complaints in a timely manner.
• Maintained up-to-date knowledge of company products and services.
• Collaborated with management on developing strategic plans for achieving business goals.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Assisted residents with daily living activities and personal care needs.
• Maintained cleanliness and organization in resident living spaces.
• Monitored and documented residents' health conditions and changes.
• Communicated effectively with families regarding resident well-being.
• Provided companionship and emotional support to enhance residents' quality of life.
• Assisted with transfers from beds or wheelchairs using appropriate safety techniques.
• Served meals to residents following dietary guidelines and monitored food intake.
• Performed light housekeeping duties for residents including laundry, bed making, and meal preparation.
• Assisted residents with activities of daily living such as bathing, dressing, and grooming.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
• Aided with mobility and independence for disabled individuals and continually monitored safety.

• Assisted customers in selecting softline products to enhance shopping experience.
• Organized merchandise displays to align with Target's visual standards.
• Collaborated with team members to ensure efficient store operations.
• Handled customer inquiries and resolved issues promptly and professionally.
• Performed price checks for customers when requested.
• Replenished stock on shelves as needed.
• Participated in weekly team meetings to discuss strategies for improving customer service.
• Answered incoming calls from customers in a professional manner.
• Supported team members by providing coverage during breaks or absences.
• Maintained a clean work area throughout the day.

• Took and processed food and drink orders efficiently.
• Provided excellent customer service in a fast-paced dining environment.
• Managed table assignments to optimize service flow.
• Assisted kitchen staff with food preparation and presentation.
• Maintained cleanliness and organization of dining area and utensils.
• Handled cash transactions and processed payments accurately.
• Resolved customer complaints promptly and professionally.
• Developed positive relationships with regular customers through friendly conversation.

• Provided excellent customer service in a fast-paced dining environment.
• Took orders and communicated special requests to the kitchen staff.
• Maintained cleanliness and organization of dining areas throughout shifts.
• Processed payments accurately and handled cash registers efficiently.
• Collaborated with kitchen team to ensure timely food delivery to customers.
• Managed multiple tables while ensuring guest satisfaction during busy hours.
• Resolved customer complaints promptly to enhance dining experience.
• Provided excellent customer service by addressing any complaints or concerns promptly.

• Responded promptly to emergency calls and assessed situations effectively.
• Coordinated communication between first responders and callers during critical incidents.
• Utilized computer-aided dispatch systems to log and track emergency responses.
• Maintained clear and calm communication during high-stress situations with diverse callers.
• Provided detailed information to field units about ongoing emergencies and resources needed.
• Collaborated with law enforcement agencies to ensure efficient response times and resources.
• Handled emergency phone calls calmly and obtained pertinent information with composed approach.
• Used radio, telephone and computer system to update first responders with new information.
• Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
• Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
• Dispatched police officers and emergency personnel to calls for service.
• Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.

• Greeted guests warmly upon arrival to ensure a positive first impression.
• Managed check-in and check-out processes efficiently for smooth guest experiences.
• Responded promptly to guest inquiries, resolving issues and providing information.
• Coordinated room assignments based on guest preferences and availability.
• Processed payments accurately using hotel management software for transactions.
• Collaborated with housekeeping staff to ensure room readiness for guests.
• Maintained front desk area cleanliness and organization for professional appearance.

• Processed customer transactions efficiently at a busy convenience store.
• Assisted customers with product inquiries and provided recommendations.
• Maintained accurate cash register records throughout shift operations.
• Managed inventory levels by restocking shelves and organizing displays.
• Handled customer complaints professionally and resolved issues promptly.
• Collaborated with team members to ensure smooth store operations.
• Ensured compliance with safety and sanitation guidelines in the workplace.