Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Maria Goston

Dekalb,IL

Summary

Licensed Medicare Sales Agent with a proven track record in consultative selling and enhancing member satisfaction. Recognized for exceptional customer service and problem-solving skills in tailoring insurance solutions. Adept at driving revenue growth through personalized plan recommendations and meticulous client interaction management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Licensed Medicare Sales Agent

HealthPlanOne
09.2022 - 03.2025
  • Enhanced member satisfaction by customizing insurance solutions, consistently achieving high service ratings
  • Analyzed and recommended optimal insurance plans, improving customer satisfaction and plan alignment
  • Maintained accurate records of member interactions and insurance details, ensuring data integrity
  • Managed daily inbound and outbound calls, meeting a target of 150 dials per day

Insurance Agent

GoHealth
04.2021 - 01.2022
  • Provided expert counsel on healthcare insurance plans, educating clients for better plan utilization
  • Efficiently resolved client concerns and escalated complex issues as needed
  • Successfully upsold additional services, fulfilling client needs and boosting revenue growth

Freight Broker

Universal Capacity Solutions
09.2019 - 04.2020
  • Orchestrated dispatch operations, aligning vendor assignments with client needs
  • Negotiated with vendors to secure optimal service for customers
  • Forecasted customer requirements and devised innovative solutions to meet service needs

Default Resolution Specialist

FMS
03.2018 - 05.2019
  • Managed a portfolio of 1,000+ accounts, negotiating settlements and payment plans
  • Conducted collection calls and provided solutions for delinquent customers
  • Ensured compliance by updating account records and handling disputes

Supervisor

Pita House
01.2015 - 12.2017
  • Managed hiring and mentoring of team members to ensure attainment of organizational objectives
  • Resolved customer concerns and ensured customer satisfaction
  • Maintained a clean and inspection-ready environment in compliance with guidelines

Admin Supervisor

Hyper Distribution LLC
04.2015 - 11.2017
  • Maintained detailed records and ensured accuracy using Windows Excel
  • Oversaw inventory control and proper storage of materials
  • Managed labeling and preparation of shipments for daily distribution

Education

Some College - Computer Science and Design

Harper College
Palatine, IL
03-2028

High School Diploma -

Schaumburg High School
Schaumburg, IL

Skills

  • Insurance Plan Analysis
  • Client Education
  • Recordkeeping Accuracy
  • Customer Satisfaction Enhancement
  • Negotiation Skills
  • Consultative Selling
  • Medicare Expertise
  • Cross-Selling
  • Eligibility Determination

Certification

  • Insurance Producer

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Licensed Medicare Sales Agent

HealthPlanOne
09.2022 - 03.2025

Insurance Agent

GoHealth
04.2021 - 01.2022

Freight Broker

Universal Capacity Solutions
09.2019 - 04.2020

Default Resolution Specialist

FMS
03.2018 - 05.2019

Admin Supervisor

Hyper Distribution LLC
04.2015 - 11.2017

Supervisor

Pita House
01.2015 - 12.2017

Some College - Computer Science and Design

Harper College

High School Diploma -

Schaumburg High School

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Maria Goston