Precious Johnson
Memphis,TN
Summary
Results-driven Customer Service Professional committed to providing excellent service and developing customer rapport. Offering over seven years of high-quality interpersonal skills with knowledge of Health insurance and home warranties. Skilled in conflict resolution to lead a team of other customer service representatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Medicare Sales Agent
Assurance IQ- Remote
07.2022 - Current
- Answering inbound sales calls from potential clients, and developing and presenting product presentations to educate and sell Medicare products to customers.
- Answer product and/or service questions and suggest features and benefits about Medicare products and services.
- Providing strong interpersonal skills to build a rapport with Medicare-eligible individuals to assist them in selecting the appropriate Medicare Health Insurance plan.
- Working effectively in a sales environment meeting monthly sales goals, set quotas, and handle time by implementing member retention strategies.
Medicare Customer Service Representative
Connexion Point- Remote
09.2021 - 07.2022
- Interacting with the senior population to conduct presentations over the phone or in-person to sell and promote Medicare products.
- Identify and educate eligible potential customers about Medicare product lines, and complete all necessary paperwork, documentation, and follow-up by the Case Management Services Center for Medicare Services guidelines.
- Review and validate documentation necessary for enrollment into health insurance programs, and obtain missing or additional information to complete the application and input necessary information into applicable computer systems on time.
- Achieving company goals via incoming calls as well as making proactive outbound calls to our prospective members to assist them with enrolling into a plan.
Customer Service Authorization Representative
Frontdoor/American Home Shield - Remote
09.2019 - 09.2021
- Answering inbound calls Interpreting contract coverage questions and inquiries from customers and contractors related to household systems and appliances.
- Documenting initial diagnoses from contractors and approving/authorizing repairs or replacements to covered systems and appliances in the customer's home.
- Negotiating pricing with contractors and coordinating appropriate follow-ups with customers or contractors to ensure issues are resolved to satisfaction.
- Informing customers of covered or non-covered claims and effectively explaining their home warranty coverage.
Inside Sales Representative
ASI/ GE Appliances
01.2016 - 09.2019
- Answering inbound calls from customers requesting assistance with parts and accessories for appliance repairs.
- Troubleshooting concerns regarding parts availability and back orders by interacting with the parts warehouses and other parts specialists.
- Navigating through various computer applications and computer systems to research or place part orders by inputting appliance part orders into the software system, and taking customers' payments with discretion.
- Achieving sales and productivity goals by using interpersonal sales experience and multitasking.
Education
Associates Degree - General Studies
Southwest Tennessee Community College
Memphis, TN08.2018
High School Diploma -
Kirby High School
Memphis, TN05.2015
Skills
- Inside Sales
- Persuasion Techniques
- Goal-Oriented
- Product Presentation
- Strong communication
- Relationship building
- Customer service
- Interpersonal skills
- Time management
- HIPAA Compliance
- Health Insurance
- Insurance Eligibility
Certification
Licensed Insurance Agent
12/22
References
References available upon request.
Timeline
Licensed Medicare Sales Agent
Assurance IQ- Remote
07.2022 - Current
Medicare Customer Service Representative
Connexion Point- Remote
09.2021 - 07.2022
Customer Service Authorization Representative
Frontdoor/American Home Shield - Remote
09.2019 - 09.2021
Inside Sales Representative
ASI/ GE Appliances
01.2016 - 09.2019
Associates Degree - General Studies
Southwest Tennessee Community College
High School Diploma -
Kirby High School
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