Lanesha Gates
Hampton,GA
Summary
Driven administrative professional with a proven track record at Emory Healthcare, adept in office administration and customer service. Excelled in managing data with meticulous attention to detail and fostering strong client relations. Demonstrated leadership by improving team efficiency and maintaining high confidentiality standards. Skilled in Microsoft Office Suite and effective communication, contributing to enhanced operational productivity.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Emory Healthcare
04.2018 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Transcribed and organized information to assist in preparing speeches and presentations.
Front End Supervisor
Kroger
12.2004 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 10+ checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Education
Associate of Science - Health Services Administration
Colorado Technical University
Colorado Springs, CO11.2015
Associate of Arts - Business Administration
Strayer University
Atlanta05.2013
Skills
- Customer Service
- Data Entry
- Office Administration
- File Organization
- Documentation and Recordkeeping
- Microsoft Office Suite
- Scheduling and calendar management
- Verbal Communication
- Deadline-oriented
- Multi-Line Phone Systems
- Meeting planning
- Training and coaching
- Supervising staff
- Letter preparation
- Payroll and budgeting
- Office Equipment Maintenance
Timeline
Administrative Assistant
Emory Healthcare
04.2018 - Current
Front End Supervisor
Kroger
12.2004 - Current
Associate of Science - Health Services Administration
Colorado Technical University
Associate of Arts - Business Administration
Strayer University