Lanessa Bautista
White Salmon,WA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Caregiver
Avamere
Hermiston, OR
12.2023 - Current
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Front Office Receptionist
Rivercrest Behavioral Health
Hermiston, OR
07.2022 - 07.2023
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Scheduled appointments for clients and recorded all client data into the system.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Received payments from customers and processed credit card transactions accurately.
- Maintained confidentiality of customer information at all times.
- Entered new client data into database systems accurately.
- Maintained front office cleanliness and organized supplies to increase productivity.
Front Desk Receptionist
Familly Health Associates
Hermiston, OR
02.2020 - 06.2022
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Protected patients by observing strict HIPAA guidelines.
Education
High School Diploma -
Stanfield High School
Stanfield, OR06-2016
Skills
- Indirect Patient Care
- Client Documentation
- Multi-Line Telephone Systems
- Administrative Skills
- Credit And Cash Payments
- Sensitive Information Handling
- Hipaa Compliance
Timeline
Caregiver
Avamere
12.2023 - Current
Front Office Receptionist
Rivercrest Behavioral Health
07.2022 - 07.2023
Front Desk Receptionist
Familly Health Associates
02.2020 - 06.2022
High School Diploma -
Stanfield High School