Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lanessa Williams

Columbia,South Carolina

Summary

Accomplished medical professional with a strong background in customer service, data management, electronic medical records, and insurance, with expertise in Medicare and other entities. Proficient in advanced computer skills, including Excel, Word, Outlook, OneNote, Teams, Webex, Google Sites, and data entry. Demonstrated success in reviewing and processing Medicaid applications. Skilled in leading teams through effective communication and coaching techniques, with excellent presentation and oral communication skills.

Overview

12
12
years of professional experience

Work History

Underwriting Account Support Specialist

Pyramid Consulting Inc
08.2024 - 12.2024
  • This is a full-time Temporary position.
  • The role involves supporting underwriters in speaking with agents and applicants in pre-qualifications on Medicare Supplemental applications.
  • Assisting clients with policy inquiries, and ensuring customer satisfaction through exceptional service.
  • Qualifications:
  • Interpersonal Skills, Communication, and Customer Service
  • Customer Satisfaction and Customer Support
  • Strong attention to detail and ability to multitask
  • Excellent problem-solving skills
  • Experience in the insurance
  • Experience used as Pharmacy Technician.
  • Reason for Gap: looking for job

Eligibility Specialist II

Dept. of Health & Human Services
05.2022 - 01.2024
  • Reviewed and Processed Medicaid applications
  • Made determinations of eligibility in the category of Aged, Blind, Disabled, following Medicaid rules and standards
  • Utilized Curam, OnBase, WorkloadPro primary systems to process cases
  • Continually met Accuracy and Timeliness metrics (95%-100% Quality Scores)
  • Named Customer Care Ambassador for having high customer service scores

Customer Service Associate I

Dept. of Social Services
08.2021 - 05.2022
  • Accepted calls from Custodial and Non-Custodial parents about their Child Support cases
  • Confirmed payments made and updated personal information
  • Sent appropriate referrals to DSS caseworkers to contact the parents, and to Employers Service Unit to update non-custodial parents’ employment info
  • Employment Gap: Medical problem

Customer Service Representative

Liberty Mutual
02.2019 - 01.2021
  • Serviced auto policies for insurance customers, proactively keeping customers’ policies updated (adding and deleting vehicles, updating and taking payments on policies, etc.)
  • Obtained Property and Casualty Personal Lines License within months of starting
  • Maintained average quality score of 88%

Retail Shift Lead (Part time)

CVS Pharmacy
03.2016 - 10.2019
  • Assisted management with night shift store closure by counting register tills, and completing and securing the nightly deposit
  • Provided outstanding service to consumers seeking assistance regarding merchandise
  • Operated computerized cash register handling refunds, checks, and charges

Customer service Advocate (Full time)

BCBS
11.2012 - 03.2016
  • Provided exceptional customer service to members, agents, and group administrators
  • Delivered eligibility and benefit information to insured members
  • Processed online payments
  • Researched and completed special projects as assigned by management

Education

Bachelor of Arts - Biology

Columbia College
Columbia, SC
12.1996

Skills

  • Digitally literate (experience with Microsoft 365, and several consumer databases)
  • Customer Relations (internal and external)
  • Maintaining confidentiality of personal protected information
  • Paperwork review and analysis
  • Time management and meeting deadlines
  • Office equipment and technology

    • Pharmacy Technician Experience/ knowledge of medications

Timeline

Underwriting Account Support Specialist

Pyramid Consulting Inc
08.2024 - 12.2024

Eligibility Specialist II

Dept. of Health & Human Services
05.2022 - 01.2024

Customer Service Associate I

Dept. of Social Services
08.2021 - 05.2022

Customer Service Representative

Liberty Mutual
02.2019 - 01.2021

Retail Shift Lead (Part time)

CVS Pharmacy
03.2016 - 10.2019

Customer service Advocate (Full time)

BCBS
11.2012 - 03.2016

Bachelor of Arts - Biology

Columbia College

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Lanessa Williams