Lanetha Graham
Appling,GA
Summary
Detail-oriented Payroll Specialist with strong skills in payroll processing and exceptional Excel proficiency. Committed to delivering accurate bi-weekly payroll and enhancing employee satisfaction through effective communication.
Overview
20
20
years of professional experience
Work History
Payroll Specialist
Adp- Automated Data Processing
1 ADP Dr
10.2022 - Current
- Processed biweekly payroll for over 5 employees, ensuring timely and accurate payments.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Reviewed payroll reports for discrepancies, implementing corrective actions to enhance accuracy.
- Managed year-end payroll tasks, including W-2 preparation and distribution for all employees.
- Coordinated with HR to maintain employee records and update changes in status or compensation.
Customer Service Cashier
Lowe's
4305 Washington Rd
11.2006 - Current
- Managed cash register operations, maintaining accuracy in cash handling.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and ensured satisfaction.
- Trained new staff on customer service protocols and checkout procedures.
- Collaborated with team members to streamline checkout workflows and reduce wait times.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
High School Diploma -
T. W. Josey High School
Augusta, GA06-1995
BBA - Business Administration and Management
Strayer University
Augusta, GA12-2019
Skills
- Payroll processing
- Payroll administration
- Payroll experience
- Payroll administration experience
- Payroll compliance
- Exceptional Microsoft Excel skills
- Spreadsheet creation
- Interpersonal communication
- Telephone and email etiquette
Timeline
Payroll Specialist
Adp- Automated Data Processing
10.2022 - Current
Customer Service Cashier
Lowe's
11.2006 - Current
High School Diploma -
T. W. Josey High School
BBA - Business Administration and Management
Strayer University