Lanetta Mathis

• Assisted with updating CDC website by submitting tickets on behalf of Joint Information Center (JIC) Content representatives to add and update various website content including, American Sign Language and English Second Language sites.
• Utilized the Emergency Operations Management System (EOMS) to organize data so that files are easily accessible.
• Triaged emails to the appropriate party for response within JIC Content.
• Utilized excel spreadsheet to document and assign tasks to program leads accordingly to meet timelines.
• Provided ongoing email organization for JIC Content functional mailbox (over 148,000 emails).

• Provided support to the Office of Emergency Response Center (OERC) - Web and Operations Team.
• Assisted with the “MPOX Response” to track and catalog various documents including articles, books, and manuscripts.
• Assisted with Standard Operating Procedure (SOP) updates based on departmental functionality.

Systems: eClearance, SharePoint, EOMS System, Clearance Log Tracker, MS Suite

• Served as Engagement Manager within an agile project team to assist client base of state coordinators.
• Provided client software support, troubleshooting and responding to issues related to CORES HAN (Health Alert Network) and CORES RMS (Responder Management System) systems
• Assisted product owners with prioritization of backlogs.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Documented support interactions for future reference.
• Escalated more complex issues to technical teams through Jira ticketing system and telephone support, providing background for problem resolution.
• Prioritized and escalated issues accordingly through weekly meetings with technical teams
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Leveraged knowledge gained from previous experience in government and private sectors

Systems: MIR3 (Critical Alert Mass Communication Software), Jira, Confluence, CORES (Emergency Alerts & Responders Systems)

• Built relationships with coalition partners and other public health and community representatives.
• Assisted in GHA911 Website revamp while liaising with web developer and stakeholders.
• Met with Georgia Department of Public Health clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
• Helped lead file migration from online platform into an in-house platform with greater leverage for increased users and storage.
• Negotiated contracts with vendors from Everbridge, HC Standard and GHA911 to obtain favorable and cost-effective terms and conditions.
• Provided Everbridge, WebEOC, GHA911, HC Standard product demonstrations for healthcare and coalition partners.
• Managed GHA911 site back end which housed the document library, user accounts and stakeholder information.
• Managed Everbridge system: Learned the complete functionality of the Everbridge systems from sending messages to uploading contacts and assisted with various hospital integrations involving Everbridge platform.
• Managed WebEOC platform: Created end user profiles and assigned various levels of access to the healthcare coalition community.

Systems: Everbridge Communications System, GHA911, WebEOC, HC Standard, MS Suite

Served as Operations Analyst having built and grown the State Emergency Registry of Volunteers in Georgia (SERVGA) Program from 2000 to 10,000 members within less than 5 years.

• Trained volunteer coordinators on the SERVGA system, used for managing volunteer emergency responders.
• Traveled across the state of Georgia to medical conferences, schools, and other organizations to market to healthcare professionals to share the advantages of SERVGA.
• Supported grant adherence such as tracking grant expenses, requesting additional funding when necessary, reconciling invoices in a timely manner and filing transactional records.
• Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
• Established strong relationships with key stakeholders, fostering a collaborative environment conducive to achieving shared goals.
• Actively participated in strategic planning meetings, contributing valuable input towards setting departmental objectives.