LaNette Johnson
Fredericksburg,VA
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Care Attendant/Autism
Consumer Direct Care Network
Fredericksburg, VA
09.2019 - Current
- Assist children or children, convalescents, or persons with intellectual with daily living activities at the person's home or in a care facility
- Duties performed at a place of residence may include Answering phone calls in a professional demeanor, Doctor follow ups, Take care of member calls, visits, and meetings, keeping house (making beds, doing laundry, washing dishes) and preparing meals
- May provide assistance at non-residential care facilities
- May advise families, the elderly, convalescents, and persons with disabilities regarding such things as nutrition, cleanliness, and household activities.
- Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
COVID-19 Screener/ Customer Service Rep-Temp
BLW LLC
Fredericksburg, VA
03.2021 - 12.2021
- Check patients in and out Veterans Medical clinic, checking for signs of Cov-19 checking for temperatures, asking questions prior Do's and Don't before entering facility, Checking ID's for correct appointment times, Documenting First and Last name last four, Monitoring facility for safety and accidents report as needed.
- Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans, and grants.• Maintains knowledge of current local, state, federal and third-party regulatory requirements. Facilitates pre-admission by performing tasks such as routing test results or assisting patients with billing/insurance processes.• Copy documented insurance benefits and patient liability in appropriate system(s) to prepare for patient counseling sessions. Maintains updated authorization/referral requirements information and communicates to team members accordingly.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
Call Center Representative
Safe Moving Logistics
Fredericksburg, VA
04.2016 - 03.2021
- Answers incoming calls responding to customer inquiries, Measure, weigh, and count products and materials
- Examine and inspect containers, materials, and products in order to ensure that packing specifications are met
- Coordinates all records in files via transporting and submitting to headquarters, Handle escalated calls about employee benefits, billing statements, documenting issues, questions and answers electronically organizes, and directs the activities of project participants
- Provides assistance in specific project area
- Retrieve and prepare a variety of documents, reports, charts, correspondence, and other records from a number of sources and of various shapes and sizes (including maps and other large size images) for scanning by removing staples and clips, and placing documents in or on the equipment; Prepares supplies and equipment inventories
- Actively attempt to resolve shippers concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately documents the information to provide headquarters
- Responsible for workflow, record keeping, tools and vehicle maintenance depending upon specific project
- Receives sales calls, quotation requests, faxes, mail, EDI, email, and will-call orders
- Provides inventory and pricing information
- Collaborates with co-workers and partners in program design and delivery
- Regular attendance and punctuality is a requirement of this position
- A professional and courteous manner and an ability to work harmoniously
- Drive defensively but not limited to project sites, pick up and deliver supplies as necessary
- Driving is performed daily with only rare exceptions
- Follow agency personnel and safety procedures
- Accepts and performs other work as assigned
- Mark and label containers, container tags, or products, using marking tools
- Lists and photographs items accurately and concisely to minimize the need for customer inquiries
- Appropriately researches items to support accurate and complete descriptions of items
- Observes, thoroughly discloses and photographs any quality or damage with items
- Consistently responds to customer inquiries in a timely, diplomatic and professional manner
- Record product, packaging, and order information on specified forms and records
- Remove completed or defective products or materials into safe area of shippers home or house.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Representative
Robert Half-Workers Comp
Fredericksburg, VA
06.2020 - 10.2020
- To ensure all incoming emails are answered in a timely fashion
- Updating client accounts, creating new client account as well as submitting billing excel spreadsheets for the month.
Education
Diploma - General Studies
Mt. Vernon High School
Certificate - Information Technology
MD Technology
04.2021
Skills
- Records Management
- Data Entry
- Receptionist
- Computer application
- Medical Terminology
- Customer Care
- Call Center
- Customer Service
- Payroll
- Administrative Assistant
- Outlook
- Autism Experience
- Meal Preparation
- Special Education
- Word Processing
- Medical office experience
- IT support
- Salesforce
- Workers' Compensation
- Employee Orientation
- Windows
- Network Support
- Entry level Help Desk
- Motivational interviewing
- Microsoft Office
- Bathing Assistance
- Client Relationship Management
- Mobility support
- Compassionate Caregiving
- Housekeeping tasks
- Patient Care
Certification
- PCA
- Personal Care Aide
- Driver's License
- CPR Certification
- First Aid Certification
Additional Information
- Highly accomplished and results-driven Administrative Assistant/coordinator, leveraging finely-honed interpersonal and time management skills to successfully manage administrative operations and increase productivity achieving program goals and objectives. Currently seeking an administrative or clerical position by demonstrating a significant list of qualifications, employee relations knowledge, and related administrative experience as follows:
- Office Support
- Employee Relations/Retention
- Call/Correspondence Screening
- Scheduling Meetings
- Regulatory Compliance
- Filing, Copying, Faxing
Timeline
COVID-19 Screener/ Customer Service Rep-Temp
BLW LLC
03.2021 - 12.2021
Customer Service Representative
Robert Half-Workers Comp
06.2020 - 10.2020
Personal Care Attendant/Autism
Consumer Direct Care Network
09.2019 - Current
Call Center Representative
Safe Moving Logistics
04.2016 - 03.2021
Diploma - General Studies
Mt. Vernon High School
Certificate - Information Technology
MD Technology