Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Lanette Sok

Dallas,TX
Lanette Sok

Summary

Accomplished Assistant store Manager skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

10
years of professional experience

Work History

Victoria's Secret & Co.

Assistant Store Manager
05.2016 - Current

Job overview

  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Journeyz

Retail Selling Specialist
06.2014 - 04.2016

Job overview

    • Developed creative merchandising techniques to construct optimum marketing displays and generate interest in feature products and services.
    • Collaborated with target audiences using thorough knowledge and interactive demonstration skills.
    • Analyzed customer needs to suggest products to meet individual demands.
    • Demonstrated products, methods and services to persuade customers to purchase products and services.
    • Generated brand awareness and created positive product impressions to increase sales.
    • Provided product samples, coupons and incentives to persuade consumer interest.
    • Assembled product displays for merchandising and refilled with back stock.
    • Assessed customers' needs and interests to best recommend products.

Abercrombie

Selling Specialist
12.2013 - 06.2014

Job overview

  • Attended training session with Michael supervisor to learn product attributes and techniques for developing brand awareness.
  • Assessed customers' needs and interests to best recommend products.
  • Generated brand awareness and created positive product impressions to increase sales.
  • Assembled product displays for merchandising and refilled with back stock.
  • Collaborated with co-workers to discuss product sales to maintain inventory of desired items.
  • Collaborated with target audiences using thorough knowledge and interactive demonstration skills.

Education

University of North Texas
Denton, TX

Bachelor of Science from Consumer Experience Management
12.2021

University Overview

  • Dean's List Spring 2019
  • Dean's List Fall 2020
  • Dean's List Spring 2020
  • 3.75 GPA


Skills

  • Staff Supervision
  • Strategic Planning
  • Employee Scheduling
  • Product and Service Sales
  • Retail Store Management
  • Employee Performance Evaluations
  • Knowledge of Candidates
  • Operational Standards
  • Maintaining Clean Work Areas
  • Safe Handling Procedures

Languages

English
Native or Bilingual
Khmer
Professional Working

Timeline

Assistant Store Manager

Victoria's Secret & Co.
05.2016 - Current

Retail Selling Specialist

Journeyz
06.2014 - 04.2016

Selling Specialist

Abercrombie
12.2013 - 06.2014

University of North Texas

Bachelor of Science from Consumer Experience Management

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Lanette Sok