Laney Bumgarner
Hickory,NC
Summary
Hard working individual with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Eager to learn new skills and perform in the job exponentially.
Overview
4
4
years of professional experience
Work History
Cashier
IGA Supermarket
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
Palm Beach Tan
03.2023 - Current
- Maintained up-to-date knowledge of store merchandise and policies to keep customers informed.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Customer Service Representative
Lake Hickory Haunts
09.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong customer relationships to encourage repeat business.
Insurance Customer Service Representative
State Farm
11.2023 - 02.2024
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Maintained accurate records of customer interactions and transactions.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
Game Day Operations Staff Member
Hickory Crawdads
04.2021 - 07.2022
- Performed pre-game inspections of equipment and facilities to ensure proper functioning.
- Responded quickly to guest inquiries, complaints, and feedback in a professional manner.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Conducted post-game clean up duties such as trash removal from stands, locker rooms.
Education
High School Diploma -
Hickory High School
Hickory, NC06-2023
Skills
- Client Account Management
- Reliable and punctual
- Upselling
- Money handling
Timeline
Cashier
IGA Supermarket
10.2024 - Current
Insurance Customer Service Representative
State Farm
11.2023 - 02.2024
Sales Associate
Palm Beach Tan
03.2023 - Current
Customer Service Representative
Lake Hickory Haunts
09.2021 - Current
Game Day Operations Staff Member
Hickory Crawdads
04.2021 - 07.2022
High School Diploma -
Hickory High School
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