Laney Gutierrez
Mabank
Summary
Results-oriented professional with extensive experience in Food and Beverage operations. Skilled in Inventory Control, Staff Training, and Cost Management, enhancing operational efficiency and customer satisfaction. Proven ability to adapt to evolving challenges while maintaining high-quality standards.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Food and Beverage Manager
Buffalo Creek Golf Club
09.2020 - Current
- Enhanced guest experiences through effective management of food and beverage services.
- Streamlined hiring processes to attract and select top talent for team.
- Cultivated supplier relationships, securing volume discounts and improved product availability.
- Implemented staff training programs, significantly boosting service quality and efficiency.
- Optimized inventory management, reducing waste and enhancing cost control measures.
- Established SOPs ensuring compliance with health regulations and streamlined service processes.
- Conducted performance evaluations, delivering feedback to promote team growth and development.
Manager
Twisty Treats
08.2018 - 10.2020
- Increased guest satisfaction scores by training staff on customer service practices.
- Optimized stock levels and minimized waste through effective inventory management.
- Enhanced workforce efficiency by overseeing scheduling during peak operational hours.
- Ensured a clean, safe environment by managing daily store operations effectively.
- Maintained compliance with health and safety regulations during daily operations.
- Motivated employees to enhance productivity and engagement in their work.
Education
Diploma -
Rockwall High School
Rockwall12.2019
Skills
- Excellent Customer Service
- Effective communication
- Team management
- Effective issue resolution
- Strong organizational skills
- Team Player
- Fast Learner
- Dedicated
- Passionate
- Enthusiastic
- Loyal
- Innovative
- Food and beverage operations
- Menu development
- Training and onboarding
Certification
- Texas Certified Food Manager — #10028
- Date Achieved: 2024-11-24
- Renewal Date: 2029-11-24
- Copy available upon request
- Texas Alcoholic Beverage Commission Seller Training Certificate — #9258402
- Date Renewed: 2024-11-21
- Renewal Date: 2026-11-21
- Copy Available upon request
LANGUAGES
English
Timeline
Food and Beverage Manager
Buffalo Creek Golf Club
09.2020 - Current
Manager
Twisty Treats
08.2018 - 10.2020
Diploma -
Rockwall High School