Dynamic C.E.O. with expertise in customer relations, project management, and staff training. Proven success in enhancing community support services and streamlining operations to achieve efficient workflows.
Overview
12
12
years of professional experience
Work History
C.E.O./Owner
Family Community Case Management
Ft. Worth, Texas And Miami, Florida
12.2019 - Current
Developed and implemented case management strategies to enhance community support services.
Oversaw client intake processes, ensuring accurate documentation and compliance with regulations.
Trained and mentored staff on best practices in case management and client interaction.
Collaborated with local agencies to coordinate resources for clients in need of assistance.
Evaluated program effectiveness through regular assessments and feedback from clients and stakeholders.
Streamlined case management workflows to improve service delivery efficiency and response times.
Facilitated training sessions to enhance staff skills in crisis intervention and resource navigation.
Advocated for community needs by presenting findings at local government meetings and forums.
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Teacher Educator
Fort Worth ISD- W.M. Green
Ft. Worth, Texas
09.2016 - 12.2019
Developed and implemented innovative teaching strategies to enhance student engagement and understanding.
Collaborated with faculty to design curriculum aligned with educational standards and best practices.
Mentored novice teachers, providing guidance on instructional techniques and classroom management.
Analyzed student performance data to identify areas for improvement and adjust instructional methods accordingly.
Facilitated professional development workshops focusing on effective teaching methodologies and technology integration.
Established partnerships with community organizations to support student learning initiatives and resources.
Led collaborative projects that fostered interdisciplinary learning among students across grade levels.
Developed differentiated instruction strategies to accommodate diverse learning styles, resulting in improved student outcomes.
Established positive classroom environments that fostered open communication and collaboration between students.
Case Manager/Behavioral Health Technician
American Addiction Center
Arlington, Texas
09.2013 - 09.2016
Collaborated with multidisciplinary teams to create personalized treatment plans for clients.
Conducted comprehensive assessments to determine client needs and appropriate interventions.
Monitored client progress, adjusting care strategies to enhance recovery outcomes.
Facilitated individual and group counseling sessions, fostering a supportive environment for healing.
Developed and maintained strong relationships with external service providers and community resources.
Implemented evidence-based practices to improve service delivery and client engagement.
Led initiatives to streamline documentation processes, enhancing efficiency and compliance within the department.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Education
Master of Science - Business Administration And Management
Keller University
Irving, TX
05-2011
Bachelor of Science - Counseling Psychology
Morgan State University
Baltimore, MD
05-1994
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Client service
Project management
Business management
Business planning
Staff management
Marketing
Team oversight
Financial management
Timeline
C.E.O./Owner
Family Community Case Management
12.2019 - Current
Teacher Educator
Fort Worth ISD- W.M. Green
09.2016 - 12.2019
Case Manager/Behavioral Health Technician
American Addiction Center
09.2013 - 09.2016
Master of Science - Business Administration And Management