LANGCA LONG

• Executed venipuncture and operated specialized plasmapheresis devices while monitoring donors for adverse reactions.
• Resolved operational issues to improve efficiency and safety within donor operations.
• Verified donor eligibility and maintained precise documentation of all procedures.
• Oversaw donor floor operations, ensuring strict adherence to protocols.
• Prepared and labeled specimens accurately for laboratory analysis or transfer.

Trained new phlebotomy staff on specimen collection, labeling, and transport protocols.

• Performed daily maintenance on machines, troubleshooting malfunctions effectively.
• Analyzed test results and error messages to enhance machine operational performance.

• Executed end-of-month reconciliations between general ledger accounts and point-of-sale system data.
• Trained new staff members on night audit procedures and protocols.
• Investigated suspicious credit card transactions and potential fraud attempts.
• Generated statistical reports on occupancy rates, revenue streams, and guest feedback scores.
• Audited third-party vendor invoices against actual usage records before payment approval.
• Responded to guest inquiries regarding hotel services to enhance customer satisfaction.
• Maintained current knowledge of hotel policies, procedures, and special offers for accurate information dissemination.

• Reported signs and symptoms of abuse and neglect according to policy guidelines.
• Observed patients for physical or emotional changes; communicated findings to medical staff promptly.
• Assisted patients with daily living activities, including bathing, dressing, and grooming.
• Delivered exceptional customer service during face-to-face and phone interactions.
• Monitored food intake and output as directed by nursing personnel.
• Maintained a clean and safe patient environment by following infection control procedures.
• Educated patients on self-care techniques to enhance independence.

• Executed end-of-day accounting tasks and managed overnight front desk operations.
• Produced reports to facilitate morning team preparations for success.
• Assisted late-night guests with check-ins, check-outs, and various customer inquiries.
• Assigned work schedules and tracked progress towards management goals.
• Ensured compliance with safety regulations and company policies.
• Organized materials and maintained cleanliness of reception area.
• Scheduled appointments for clients, customers, and visitors efficiently.
• Monitored customer feedback surveys and implemented necessary improvements.

• Scan handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds.
• Properly prepare, pack and sort guest orders for shipment using correct materials in a timely manner.