Langdon Cloyd
Murfreesboro,TN
Summary
Accomplished professional specializing in data analytics and project management. Proven track record in enhancing client accounts and boosting satisfaction rates through effective collaboration and CRM expertise. Committed to leveraging analytical skills to deliver impactful results.
Overview
1
1
Language
4
4
years of professional experience
Work History
Senior Account Manager
American Fidelity
Murfreesboro (Remote), Tennessee
09.2025 - Current
- Cultivated robust client relationships that improved satisfaction and retention rates.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Analyzed reports to identify potential customer accounts and improve engagement with existing clients.
Account Manager
American Fidelity
Murfreesboro (Remote), Tennessee
09.2025 - 01.2026
- Managed client accounts and maintained strong customer relationships.
- Managed multiple accounts simultaneously while meeting deadlines.
- Assisted clients in understanding product features and benefits.
Admissions Counselor
University of Tennessee
Chattanooga, Tennessee
01.2024 - 09.2025
- Analyzed application data to identify trends and improve recruitment strategies.
- Maintained accurate records of all inquiries, applicants, acceptances, denials, and withdrawals from admission processes.
- Supervised and trained student ambassadors and part-time staff involved in admissions events and outreach.
Intern
Chattanooga Police Department
Chattanoga, TN
05.2022 - 08.2022
- Developed detailed maps using GIS software to support project planning and analysis.
- Researched local crime trends and community safety initiatives to inform strategic decisions.
- Employed specialized tools for fingerprinting and evidence collection to ensure accurate forensic documentation. for fingerprinting, casting, and evidence collection.
Education
MBA -
University of Tennessee
Martin04-2026
Bachelor of Science - Criminal Justice
University of Tennessee
Chattanooga, TN12-2023
Skills
- Client relationship management
- CRM systems
- Project management
- Data analytics
- Client presentations
- Teamwork and collaboration
Languages
Spanish
Professional
Timeline
Senior Account Manager
American Fidelity
09.2025 - Current
Account Manager
American Fidelity
09.2025 - 01.2026
Admissions Counselor
University of Tennessee
01.2024 - 09.2025
Intern
Chattanooga Police Department
05.2022 - 08.2022
MBA -
University of Tennessee
Bachelor of Science - Criminal Justice
University of Tennessee