I currently work as a Content Specialist where I analyze processes within Epic. I then determine if the process requires additional improvement. Once an issue is identified I research and develop a method to resolve the issue. If training or materials is needed I develop that material as well. I am looking for a position that will utilize my knowledge and further my education in the healthcare field. I also have experience in creating E-Learnings.
Hi, I’m
Lani Cotton
Las Vegas,NV
Summary
Overview
14
years of professional experience
Work History
NYU Langone
Content Specialist
02.2021 - Current
Job overview
- I started as AR billing Rep II, moved in to the Subject Mater Specialist (SME) position leading POD’s, preparing other billing representatives to hit the floor on their own without assistance
- I am currently part of the operations team as the content specialist. I analyze trends and issues inside of Epic and develop training materials, tip sheets or pathways to support the new workflow. I also help develop or decide on new rules or edits that need to be placed inside of Epic to make processes more efficient.
Comprehensive EyeCare Partners
AR Billing Rep
09.2019 - 02.2021
Job overview
- I started as AR Billing Rep working on Ophthalmology claims, I was in training to become a floor manager and helped recreate the training manual for new Employees.
- I was part of the process improvement team, we would analyze current workflows and procedures and implement any changes needed.
- I worked out of different systems such as Amkia and NextGen as we provided service physician services as well as ambulatory care.
TCR
AR billing Supervisor
01.2017 - 09.2019
Job overview
- I worked Hospital Claims in the AR department, was in charge of hiring and training staff for the AR department.
- I worked in STAR system
- Work with Hospitals from multiple states such as California, Texas, and Nevada.
Psycologyical
Insurance Specialist
06.2016 - 01.2017
Job overview
- This was a small office so I worked front desk registration, authorizations, and billing.
William Sonoma
Furniture Represenative
03.2015 - 06.2016
Job overview
- Was a furniture representative, worked from located missing items and got them to the customer.
H&R Block
Tax Professional
01.2014 - 03.2015
Job overview
- Was a tax professional, prepared taxes and interacted with customers.
Panama Buena Vista School District
ACES Site Manager
08.2009 - 01.2014
Job overview
- I started off as a program leader, where I led enrichments daily, then I was promoted to Site Manager
- As Site manager I ran the afterschool program for junior high students, I was responsible for students and teachers.
- Managed time efficiently in order to complete all tasks within the deadlines
Education
Management And Strategy InstituteOnline
Six Sigma White from Medical
05.2021
University Overview
University of PhoenixOnline
Bachelor of Science from Healthcare Administration and Management
01.2024
University Overview
I am currently attending school to get my BA in Healthcare Administration. I am currently part of the National Leadership Society as well as on the dean's list.
- Dean's List [Spring 2023]
- Honoree of National Leadership Society
Skills
- Epic Credentialed Trainer Resolute Professional Billing
- Epic Credentialed Trainer in Professional Billing Registration
- Knowledge of Epic Charge Edit creation
- Analytic Skills
- Process Improvement
- Development of Training Material, Pathways, and Tip Sheet
- Knowledge in AR
- Medical Assistant Cert
- Medical Records
- Experience working with multiple provider portal
- Payment Posting
- Claim Denial Management
- Management Experience
- Knowledge in theRevenue Cycle
- Reliable and Hard Working
- AR Experience
- Registration and Scheduling
- Deadline Management
- Strategic Content Planning
- Descriptive Analysis
- Articulate
- Panviva development
Timeline
Content Specialist
NYU Langone
02.2021 - Current
AR Billing Rep
Comprehensive EyeCare Partners
09.2019 - 02.2021
AR billing Supervisor
TCR
01.2017 - 09.2019
Insurance Specialist
Psycologyical
06.2016 - 01.2017
Furniture Represenative
William Sonoma
03.2015 - 06.2016
Tax Professional
H&R Block
01.2014 - 03.2015
ACES Site Manager
Panama Buena Vista School District
08.2009 - 01.2014
Management And Strategy Institute
Six Sigma White from Medical
University of Phoenix
Bachelor of Science from Healthcare Administration and Management
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