Lani Rico
South Houston,TX
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
6
6
years of professional experience
Work History
Brand Ambassador
Newscope Marketing
03.2022 - Current
- Developed and executed brand awareness campaigns to increase customer engagement.
- Organized promotional events to introduce new products and services to the public.
- Engaged customers through social media platforms to create a sense of community around the brand.
- Gathered customer feedback for product development purposes.
Sales Assistant
Allstate Corp
08.2021 - 03.2022
- Greeted customers and provided assistance with product selection.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
Assistant Manager
Cash Store
10.2020 - 01.2021
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Leasing Agent
Mosaic Residential
04.2019 - 01.2021
- Greeted visitors and provided them with assistance.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Education
Associate of Science - Psychology
San Jacinto College District
Pasadena, TX05-2023
Skills
- Customer Engagement
- Promotional Awareness
- Client Experience Management
- Brand Awareness
- Social Media Expertise
- Customer Relations
- Social Media Marketing
- Sales
Timeline
Brand Ambassador
Newscope Marketing
03.2022 - Current
Sales Assistant
Allstate Corp
08.2021 - 03.2022
Assistant Manager
Cash Store
10.2020 - 01.2021
Leasing Agent
Mosaic Residential
04.2019 - 01.2021
Associate of Science - Psychology
San Jacinto College District