Lania Crowell
Detroit,MI
Summary
Experienced professional with a proven track record in various roles, demonstrating exceptional analytical, organizational, and collaborative skills. Adaptable to change and motivated to tackle new challenges to consistently achieve goals.
Overview
9
9
years of professional experience
Work History
Patient Safety Attendant
TouchPoint Support Services for Ascension
Southfield, MI
08.2022 - Current
- Maintained a safe environment by escorting patients to their destinations, preventing unauthorized access, and responding to potential hazards.
- Obtain vital information from the RN/LPN that regards the patient's activity level.
- Alert and quick at all times.
- Notify the RN/LPN for medical and safety reasons.
- There are no hazardous objects in the patient's room.
- Observe patient's visitors to make sure no item passage is given to the patient.
- Stay with the patient at all times.
- Assure patient's belongings/valuables are locked up or sent back home.
- Escort patient to the restroom for personal hygiene.
Customer Service Support Specialist
Victoria's Secret
Dearborn, MI
11.2021 - 07.2023
- Answer important phone calls from customers.
- Collect accurate information regarding the customer's account.
- Process and authorize orders.
- Resolve customers' questions and concerns.
- Educated team on product applications.
- Deliver high-standard value services.
Customer Service Associate ( Inside Lawn & Garden)
Lowe's Home Improvement
Southfield, MI
02.2019 - 05.2021
- Greeted customers and identified their needs.
- Maintain a safe and clean environment for customers.
- Addressed and met client requirements.
- Shared in-depth knowledge to assist with product inquiries.
- Stocked shelves efficiently for better customer access.
- Ensured labels consistently matched product items and model numbers.
- Verified availability of products for in-store use.
- Maintain hydration schedules for indoor plants.
- Handle call routing and forwarding effectively.
Event Security Guard
Ford Field Football Stadium- Safe Management
Detroit, MI
09.2018 - 12.2019
- Secured assigned premises by patrolling and staying alert at all times.
- Monitored and secured the premises to prevent theft or unauthorized access to restricted areas.
- Conducted security checks of attendees, staff and vendors to ensure safety and compliance with regulations.
- Upheld established protocols.
- Implemented protocols to prevent unauthorized access.
- Continuously monitored environment.
- Assisted guests in locating restrooms and smoking zones.
- Scanned for hazardous items using advanced detection equipment.
- Escalated incidents and emergencies to relevant officials.
- Ensured safe evacuation of all individuals from the stadium.
Concessions Stand Worker
The Detroit Zoo
Royal Oak, MI
10.2018 - 05.2019
- Greeted and welcomed customers to the concessions stand.
- Communicated well with customers, repeated their order back efficiently.
- Operated a cash register to process payments for food items.
- Prepare and serve food and beverages.
- Stocked supplies and performed other related duties.
- Cleaned counters, tables, and dishes.
- Also, swept and mopped to maintain a healthy food environment.
Hostess
Olive Garden
Dearborn, MI
03.2018 - 11.2018
- Greeted and escorted guests to their assigned table.
- Presented menus and the Olive Garden's Kiosk, which includes playing unlimited games for $1.99, and signing up for the E Club for a free appetizer and dessert for the guests' next visit.
- Stayed consistent with rotation so each server gets a turn to serve guests.
- Answered important incoming and outgoing phone calls.
- Delivered important messages that regard a guest experience at the restaurant to the general manager.
- Scheduled reservations for important events.
- Helped put tables together for large parties.
- Provided wait times information.
- Assisted servers and bussers, if need be.
- Additional side work includes checking restrooms, changing trash, and wiping down counters.
Crew Member
McDonald's
Dearborn, MI
09.2016 - 11.2017
- Processed and filled customer food orders quickly and accurately.
- Took orders, prepared meals, and packaged food.
- Rang up customers' orders.
- Ensured the drive-thru is run appropriately.
- Verified cash register accuracy at the beginning and end of the day.
- Operated cash register, collected payment transactions such as money and credit cards.
- Scanned any coupons, such as paper or mobile.
- Gave refunds, if need be.
- Distributed accurate change.
- Issued receipt papers.
- Kept a positive attitude by being patient and attentive.
- Introduced and promoted new sandwiches, pies, shakes, smoothies, and slushes.
- Answered customer questions about food ingredients, freshness, and availability.
- The station was clean during and after the shift.
- Stock supplies was placed correctly
Sales Associate
Allen Park, MI
03.2016 - 05.2016
- Greeted and helped customers find merchandise of their choice.
- Focused on customers' needs and wants.
- Maintained store display and ensured satisfactory stock.
- Took inventory and kept track of merchandise.
- Retained cash register and daily.
- Give refunds for returned items.
- Use tags and security tags on merchandise.
- Made sure fitting rooms are intact by clearing each stall.
- Thoroughly checked, no merchandise is still left in the fitting rooms.
- Returned merchandise to the front of the store.
- Swept and mopped at the end of the shift.
Office Assistant (Internship)
The Infant Mortality Program, St. John Providence Hospital
Detroit, MI
06.2015 - 08.2015
- Greeted and met with clients and delivered excellent customer service.
- Answered incoming, outgoing, called, and delivered messages.
- Set schedules appointments.
- Performed tasks such as typing, proofreading, and editing.
- Multi-task more than one job.
- Set up meetings, such as Parent Infant Partner (PIP), with trained volunteers who work with parents through pregnancies and the first year of life for their infant.
- Kept everything organized and efficient.
- Use office equipment such as printers, scanners, copiers, and shredders.
Dry Cleaner Worker
Perfect Cleaners
Detroit, MI
07.2015 - 08.2015
- Processed incoming garments, sorted them into categories and marked them for cleaning.
- Operated presser, washing, and dry cleaning machines.
- Dry clean household articles such as linens, rugs, blankets, leather coats, draperies, etc.
- Added liquid soap to make the cleaning process dissolve.
- Removed stains without damaging sensitive articles.
- Pressed, ironed, sewed, and mended articles.
- Delivered drop-offs and handled pick-ups.
Education
High School Diploma -
Henry Ford Academy
Dearborn, MI06-2016
Skills
- Basic Life Support
- Clear written and verbal communication
- Conflict Resolution
- Creative Problem-Solving
- Effective Decision Making
- Effective Time Utilization
- Employee Training
- Proficient Transaction Processing
Timeline
Patient Safety Attendant
TouchPoint Support Services for Ascension
08.2022 - Current
Customer Service Support Specialist
Victoria's Secret
11.2021 - 07.2023
Customer Service Associate ( Inside Lawn & Garden)
Lowe's Home Improvement
02.2019 - 05.2021
Concessions Stand Worker
The Detroit Zoo
10.2018 - 05.2019
Event Security Guard
Ford Field Football Stadium- Safe Management
09.2018 - 12.2019
Hostess
Olive Garden
03.2018 - 11.2018
Crew Member
McDonald's
09.2016 - 11.2017
Sales Associate
03.2016 - 05.2016
Dry Cleaner Worker
Perfect Cleaners
07.2015 - 08.2015
Office Assistant (Internship)
The Infant Mortality Program, St. John Providence Hospital
06.2015 - 08.2015
High School Diploma -
Henry Ford Academy
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