Lania Jordan
Dayton,OH
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills and sharping the ones I have learned. Flexible hard worker ready to learn and contribute to team success in any environment that im placed in. Educated in teaching and leading others to reach company goals.
Overview
7
7
years of professional experience
Work History
School Bus Driver
First Group Management
Dayton, Ohio
08/01/21 - Current
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
Medical Provider Services Specialist
Caresource Health Plan
Dayton, OH
12.2019 - 03.2021
- Educated CareSource medical providers of up-to-date authorizations for medical services.
- Investigated appeals from providers regarding payment denials or underpayments.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Trained other staff members on new systems or changes in existing processes.
Sales Coordinator
Charter Communications
Dayton, OH
09.2016 - 09.2019
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Trained over 3 new sales employees on Charter processes and closely monitored work to optimize productivity.
Education
Associate of Arts - Psychology
Sinclair Community College
Dayton, OhHigh School Diploma -
Stivers High School of The Arts
Dayton, OhSkills
- Administrative and Office Support
- Knowledgeable in CRM Software
- Insurance Claims Management
- Training agents in multiple settings
- CDL B
- P & S Endorsement
Timeline
Medical Provider Services Specialist
Caresource Health Plan
12.2019 - 03.2021
Sales Coordinator
Charter Communications
09.2016 - 09.2019
School Bus Driver
First Group Management
08/01/21 - Current
Associate of Arts - Psychology
Sinclair Community College
High School Diploma -
Stivers High School of The Arts