Laniaya Bentley
Acworth,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
The Home Depot
01.2022 - Current
- Handle incoming calls from customers, answer consumer inquiries, and transfer calls to appropriate departments.
- De-escalate problems with irate customers, regarding orders, installment, and operation complaints.
- Correspond to internal emails and customer emails.
- Enter customer data for new accounts, Offer Credit cards, and process payments and orders.
- Organize orders and IT tickets.
- Customer follow ups for orders, balances due, refunds owed, courtesy updates, and de-escalation resolves.
- Training coach for new hires on systems, point of sales, applications, and floor operations.
- Schedule appointments for home set up and deliveries.
- Member of the Infocus group that incorporates constructive safety learning, promote a safe work environment, encourage teammates to build safe habits, and increase morale.
Cashier
Krispy Kreme
08.2021 - 01.2022
- Greeted customers entering store and took orders from drive thru
- Performed serving, cleaning, and sanitation of the restaurant
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked inventory and organized merchandise
- Trained agents on safety protocols
Food Service Team Member
Chick-fil-A
11.2019 - 08.2021
- Greeted customers at counter and drive thru to fulfill food order requests.
- Monitored food quality and freshness throughout day.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cross-trained in other kitchen positions to support staff to meet goal efficiency and maintain positive customer experience
Education
BBA - Political Science And Government
Georgia Highlands College
Rome, GA05.2026
High School Diploma -
Kell High School
Marietta, GA12.2021
Skills
- Data Entry
- Appointment Scheduling
- Product Knowledge
- Complaint Resolution
- Staff Training
- Computer Proficiency
- Microsoft Outlook
Timeline
Customer Service Representative
The Home Depot
01.2022 - Current
Cashier
Krispy Kreme
08.2021 - 01.2022
Food Service Team Member
Chick-fil-A
11.2019 - 08.2021
BBA - Political Science And Government
Georgia Highlands College
High School Diploma -
Kell High School