Lanice Varner
Bluefield,WV
Summary
Experienced individual focused on developing the best team and setting each and every one of them up for success. I take pride in my work and I always ensure I complete all duties assigned. I also take pride in my work and It is very imperative to me that I stay on top of business needs and deliver exceptional results.
Overview
8
8
years of professional experience
Work History
CXO Wireless Coach
EchoStar
Bluefield, WV
06.2025 - Current
- Quickly adjusted to the new role and immediately started to provide quality development to my direct reports.
- Analyzed performance metrics to create data-driven coaching strategies.
- Current Insights member responsible for collecting data in order to resolve issues that severely impact the business.
- Led team meetings to communicate objectives and strategies effectively.
- Work daily to gather feedback and resolve issues that hinder day to day activities.
- Play a crucial role in providing feedback to skills when things are not working as they should be.
- Frequently work with IT to collect examples during tool outages.
CXO Coach
DISH
Bluefield, WV
06.2022 - 06.2025
- Onboard new hires as they start their careers here at Dish.
- I was the point of contact for onboarding new hires and ensuring they received all necessary equipment to work from home.
- Held several meetings with over 20 agents each time, walking agents through how to set up their computers at their home.
- Sent out welcome emails to ensure agents knew what time they needed to join each meeting, and had a video meeting link to start their on-boarding process.
- Develop agents by having coaching activities, team meetings, and T-pod meetings weekly.
- Build personalized plans for each agent, focusing on their areas of opportunities.
- Analyze data daily in order to find the root causes that explain why agents are performing poorly.
- Ran the entire university department alongside only one other coach during the blip with no help or flows available.
- Consistently delivered high-performing results and developed agents to perform higher than some of our more tenured agents.
Senior Resolution Specialist
DISH
Bluefield, WV
11.2019 - 06.2021
- I worked on tickets such as tech misconduct, missing gift cards, complaints, etc., as I was selected to be part of a small group of agents called the support team.
- Reviewed misinformation complaints and determined whether they were valid or not.
- Worked closely with skill managers in order to resolve complex tickets and ensured they were handled in a timely manner.
Advance Account Support Rep
DISH
07.2019 - 11.2019
Account Specialist
DISH
06.2018 - 07.2019
Customer Service Representative
DISH
04.2018 - 06.2018
Education
High School Diploma -
Redford High School
Detroit, MI06-2006
Skills
- Team Development
- Data Evaluation
- Building Relationships
- Effective Communication
- Build High Performing Teams
- Verbal and written communication
- Strategic Planning
- Complex Problem-Solving
- Expectation setting
Accomplishments
- Distinguished service award in 2020
- Wireless Visionary 2025
Timeline
CXO Wireless Coach
EchoStar
06.2025 - Current
CXO Coach
DISH
06.2022 - 06.2025
Senior Resolution Specialist
DISH
11.2019 - 06.2021
Advance Account Support Rep
DISH
07.2019 - 11.2019
Account Specialist
DISH
06.2018 - 07.2019
Customer Service Representative
DISH
04.2018 - 06.2018
High School Diploma -
Redford High School