Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Lanie Hamann

Denver,CO

Summary

Throughout my work experiences, I have proven to be a very motivated and organized worker. I know how to work efficiently while managing multiple tasks at once. I am fast with picking up new material, and very detail orientated.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

TalentReef
06.2022 - Current
  • Applied problem-solving skills to resolve customer inquiries
  • Promptly answered ~50 calls a day
  • Provided prompt customer support with a professional, friendly, and patient attitude
  • Completed proper escalations and technical support tickets
  • Utilized product knowledge to troubleshoot technical issues and ensure call resolution
  • Promptly answered email and chats

Hostess

Joe Bologna's
03.2020 - 06.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new employees.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Bachelor of Arts - Communications

University of Kentucky
Lexington, KY
05.2022

Skills

  • Interpersonal and written communication
  • Time management
  • Salesforce
  • Strategic thinking/Problem solving
  • Organization
  • Customer Service

Additional Information

During my four years of college, I was part of the Pi Beta Phi sorority. Throughout my experience, I helped create banners, promote the sorority on social media, and volunteer at events with them. The events I volunteered at include running pageants and baseball games, as well as reading to elementary school kids.

Timeline

Customer Service Representative

TalentReef
06.2022 - Current

Hostess

Joe Bologna's
03.2020 - 06.2022

Bachelor of Arts - Communications

University of Kentucky
Lanie Hamann