Lanier Ward
McDonough,GA
Summary
Dynamic professional with extensive experience in logistics and operations management, notably at RXO. Proven track record in budget management and customer service excellence. Skilled in Microsoft Excel for data analysis and reporting. Adept at training teams to enhance productivity and resolve complex delivery issues, ensuring high customer satisfaction.
Overview
31
31
years of professional experience
Work History
Last Mile Supervisor
RXO, Tucker
Tucker
2024.10 - Current
- Super daily route assignments and dispatch drivers and contractors.
- Resolve delivery issues to ensure customer satisfaction (Costco account).
- Conduct safety audits and enforce compliance polices.
- Oversee loading/unloading accuracy; verify manifests and shipments.
- Use RXO logistics platforms for tracking, reporting, and optimization.
Lead, Ground Operations
Veho, Atlanta
Atlanta
2024.01 - 2024.10
- Oversee and manage daily ground operations to ensure efficiency and safety.
- Train, mentor, and lead team members to optimize productivity.
- Implement and monitor processes to improve operational performance.
- Collaborate with other departments to streamline logistics and meet company objectives.
Operations Supervisor
T-Force/UPS Freight
Atlanta, GA
2015.10 - 2023.06
- Trained and mentored employees to enhance productivity and performance.
- Fostered a safe, energetic work environment through consistent feedback and recognition.
- Implemented operational procedures and objectives to streamline workflows.
- Identified process inefficiencies and executed improvements for enhanced efficiency.
Salesperson
United Laboratories, Inc, Atlanta
Atlanta
2014.05 - 2015.12
- Sold industrial and institutional specialty chemicals.
- Trained customers on chemical and equipment use.
- Covered metro Atlanta to Columbus, Georgia.
Route Sales Representative
UniFirst Corporation, Atlanta
Atlanta
2008.02 - 2014.02
- Managed over 120 uniform accounts, grossing $13,000 per week.
Route Sales Representative
G&K Services, Atlanta
Atlanta
2005.11 - 2008.02
- Managed over 85 Uniform accounts, grossing $9,000 per week.
- Provided customer services, budget management, and collections.
- Trained new sales representatives.
Salesperson
Selig Group, Atlanta
Atlanta
2003.03 - 2005.05
- Acquired 15+ new business accounts monthly.
- Managed sales and supply of industrial chemicals for 350+ customers.
- Trained customers and sales representatives.
Route Sales Representative
UniFirst Corporation, Atlanta
Atlanta
1998.06 - 2003.03
- Managed over 120 uniform accounts, grossing $13,000 per Week.
- Provided customer service, budget management, and collections.
- Trained new sales representatives.
Account Manager
Rent-A-Center, Forest Park
Forest Park
1995.09 - 1998.06
- Managed 300-350 customer rental accounts.
- Coordinated deliveries, pickups, and service calls.
- Handled collections and customer concerns.
Supervisor
UPS, Valdosta
Valdosta
1995.01 - 1995.09
- Managed and dispatched preload shift for 27 UPS delivery trucks.
- Top 3% in North Florida Region for scanning packages.
Education
Certificate - Film Tech Studies
Clayton State University
Morrow12.2014
Bachelor of Fine Arts - Mass Communications
Valdosta State University
Valdosta12.1993
Skills
- Budget Management
- Customer services and support
- Microsoft Excel, PowerPoint, Word
- Film Production
Accomplishments
- First rookie representative to open a super account (23 locations).
- First sophomore representative to sell $30,000 in a month.
- Opened 30 new accounts in one month.
- Route salesman of the month 8 times; Top 5% in Route Sales.
- Top 3% of North Florida Region in scanning packages with UPS.
- Received Certificate of Achievement for Outstanding Sales (2003).
- Appreciation Award from Ft. Benning Army Base.
Timeline
Last Mile Supervisor
RXO, Tucker
2024.10 - Current
Lead, Ground Operations
Veho, Atlanta
2024.01 - 2024.10
Operations Supervisor
T-Force/UPS Freight
2015.10 - 2023.06
Salesperson
United Laboratories, Inc, Atlanta
2014.05 - 2015.12
Route Sales Representative
UniFirst Corporation, Atlanta
2008.02 - 2014.02
Route Sales Representative
G&K Services, Atlanta
2005.11 - 2008.02
Salesperson
Selig Group, Atlanta
2003.03 - 2005.05
Route Sales Representative
UniFirst Corporation, Atlanta
1998.06 - 2003.03
Account Manager
Rent-A-Center, Forest Park
1995.09 - 1998.06
Supervisor
UPS, Valdosta
1995.01 - 1995.09
Certificate - Film Tech Studies
Clayton State University
Bachelor of Fine Arts - Mass Communications
Valdosta State University