Lanier Ward
Hampton,GA
Summary
Dynamic logistics and operations professional with expertise in budget management and customer service. Demonstrates a consistent track record of enhancing productivity and resolving complex delivery issues, fostering high customer satisfaction. Skilled in data analysis and reporting, with experience in training teams to optimize operational performance.
Overview
17
17
years of professional experience
Work History
Last Mile Supervisor
RXO, Tucker
09.2024 - 06.2025
- Supervised daily route assignments and dispatched drivers and contractors for timely deliveries.
- Resolved delivery issues to maintain customer satisfaction on Costco account.
- Oversee loading/unloading accuracy; verify manifests and shipments.
- Conducted safety audits and enforced compliance policies to promote a safe working environment.
- Use RXO logistics platforms for tracking, reporting, and optimization.
- Shipping and receiving of Costco goods by RXO independent contractors.
- Operated forklift to ensure safe material handling in warehouse.
Lead, Ground Operations
Veho, Atlanta
12.2023 - 09.2024
- Managed daily ground operations, ensuring safe and efficient workflows.
- Implement and monitor processes to improve operational performance.
- Collaborated with departments to streamline logistics, supporting company objectives.
- Trained and mentored team members, enhancing overall productivity.
- Oversee shipping and receiving of warehouse goods.
- Conducted loading/unloading of products with electric and gas forklifts.
- Staged shipments to proper assigned shipment stations.
- Obtained certification as a forklift operator to ensure safe handling of materials.
Operations Supervisor
T-Force/UPS Freight
10.2015 - 06.2023
- Implemented operational procedures and objectives to streamline workflows.
- Identified process inefficiencies and executed improvements, leading to streamlined workflows.
- Trained and mentored employees, resulting in increased productivity and performance.
- Created safe, energetic work environment through consistent feedback and recognition.
- Trained and certified employees to become forklift and safe usage certified.
- Operated forklifts safely and efficiently.
- Assisted in backstripping overweight trailers to ensure weight compliance using forklifts.
Salesperson
United Laboratories, Inc, Atlanta
04.2014 - 11.2015
- Sold specialty chemicals to industrial and institutional clients, enhancing product knowledge and application.
- Traveled throughout metro Atlanta to Columbus, Georgia, to address client needs and foster strong relationships.
- Trained customers on proper chemical and equipment use, ensuring safety and compliance standards.
Route Sales Representative
UniFirst Corporation, Atlanta
01.2008 - 01.2014
- Managed 120+ uniform accounts, achieving weekly revenue of $13,000.
- Delivered products to customers on established routes across Atlanta.
- Managed inventory levels to ensure product availability and minimize shortages.
- Built strong relationships with clients through regular communication and support.
Education
Certificate - Film Tech Studies
Clayton State University
Morrow12-2014
Bachelor of Fine Arts - Mass Communications
Valdosta State University
Valdosta12-1993
Skills
- Logistics management
- Logistics Coordination
- Route Optimization
- Inventory Management
- Operational Compliance
- Safety Management
- Safety Audits
- Workplace Safety
- Hazardous Material Handling
- Customer support
- Budget Management
- Microsoft Office
Accomplishments
- First rookie representative to open a super account (23 locations).
- First sophomore representative to sell $30,000 in a month.
- Opened 30 new accounts in one month.
- Route salesman of the month 8 times; Top 5% in Route Sales.
- Top 3% of North Florida Region in scanning packages with UPS.
- Received Certificate of Achievement for Outstanding Sales (2003).
- Appreciation Award from Ft. Benning Army Base.
Timeline
Last Mile Supervisor
RXO, Tucker
09.2024 - 06.2025
Lead, Ground Operations
Veho, Atlanta
12.2023 - 09.2024
Operations Supervisor
T-Force/UPS Freight
10.2015 - 06.2023
Salesperson
United Laboratories, Inc, Atlanta
04.2014 - 11.2015
Route Sales Representative
UniFirst Corporation, Atlanta
01.2008 - 01.2014
Certificate - Film Tech Studies
Clayton State University
Bachelor of Fine Arts - Mass Communications
Valdosta State University