Lanieria Griffin
Orlando
Summary
Dynamic Customer Service Supervisor with a proven track record in complaint resolution, team leadership and money management. Expert in developing training programs that enhance productivity and customer satisfaction. Adept at analytical thinking and performance management, driving significant improvements in service quality and team efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
FedEx
11.2024 - Current
- Coached employees through day-to-day work and complex problems.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Created customer support strategies to increase customer retention.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created, prepared, and delivered reports to various departments.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Sales Associate
Publix
05.2019 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Dental Assistant
Red Cedar Dental
01.2024 - 11.2024
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared patient x-rays and images for dentist review.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Education
High School Diploma -
North Fort Myers High School
Cape Coral, FLSkills
- Deposit and withdrawal management
- Cash counting
- Employee schedule management
- Problem-solving
- Call center operations
- Team management
- Customer service
- Complaint handling
- Team leadership
- Verbal and written communication
- Records management
- Sales support
- Adaptability and flexibility
Certification
- First Aid/CPR Certified
- Radiologic Technologists
Timeline
Customer Service Supervisor
FedEx
11.2024 - Current
Dental Assistant
Red Cedar Dental
01.2024 - 11.2024
Sales Associate
Publix
05.2019 - Current
High School Diploma -
North Fort Myers High School