Towanda Cyril Tolbert

• Coached employees through day-to-day work and complex problems.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.

Daily opened or closed the store, counted tills, and safe, prepared deposits and/or verified safe and deposits, printed daily activity register reports and end of day reports.

• Assisted with daily living activities, running errands, and household chores.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Monitored clients' overall health and well-being and noted significant changes.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Provided compassionate and patient-focused care to cultivate well-being.
• Transported clients to and from medical appointments with safety and efficiency.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Managed multi family housing authority abiding by HUD guidelines, policies and procedures, executed lease agreements, created and maintained residents files, collected rent and security deposits, preformed credit and background checks, coordinated with maintenance and contractors to repair and prepare apartments for rental, submitted weekly and monthly reports.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Collected and maintained careful records of rental payments and payment dates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Coordinated appointments to show marketed properties.
• Completed annual rent calculations using housing database software.

• Supervised 10 or more employees daily .Assigned jobs for each employee .Create and maintain employee files .Managed vendors .Created work schedules .Received/filed invoices .Recorded financial transactions and other account information to update and maintain accounting records .Prepared rental agreements .Created/closed work orders .Filed vendor receipts, rental agreements/renewals .Answered multi-line phone .Greeted prospects, tenants, Power of Attorneys (POA), residents .Exemplary customer service skills .Setup interviews .Scheduled, coordinated and conducted orientations.
• Preformed duties as the Activities Director, created monthly activities calendar, conducted exercise sections, arts and crafts, workshops, games and movies to name a few.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Resolved financial discrepancies and customer billing issues with timely attention.
• Coordinated with vendors and suppliers to facilitate timely payments.
• Prepared and submitted monthly, quarterly and annual financial statements.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Assigned jobs to each employee daily.
• Trained team members in successful strategies to meet operational and sales targets.
• Ordered parts for customers, repair shops, and service departments.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Supervised and trained staff on product knowledge and customer service.
• Processed and reshelved return orders, checking for discrepancies, potential usage.
• Ordered parts for customers and repair shops.