La'Nightsha Ayers
Augusta,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Maximus Healthcare Services, 11 Corporate Woods Blvd
Remote
09.2020 - 01.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- worked remotely to assist consumers with signing up for health coverage with private insurance or medicaid eligibility
- switched under a different contract with maximus to assist with completing approvals
Customer Service Representative
Teleperformance
Salt Lake City, UT
12.2018 - 11.2020
- Answer incoming calls
- clearly document caller information
- Address and resolve client concerns empathically and professionally
- Escalate order
- it was an remote position under the contract of AEO
- place orders for customers
- process returns and refunds
Retail Sales Associate
Walmart
Raymond, MS
07.2017 - 11.2018
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
Associate of Arts -
Hinds Community College
Raymond, MS05-2020
High School Diploma -
Mendenhall High School
Mendenhall, MS05-2018
Skills
- Account Updating
- Appointment Scheduling
- Data Entry
- Call Management
- Product Knowledge
- Scheduling
- Inbound and Outbound Calling
- Information Security
- Complaint Resolution
- Active Listening
- Quality Control
- Positive and Professional
- Professional Telephone Demeanor
- Customer Service
Languages
English
Professional
Timeline
Customer Service Representative
Maximus Healthcare Services, 11 Corporate Woods Blvd
09.2020 - 01.2024
Customer Service Representative
Teleperformance
12.2018 - 11.2020
Retail Sales Associate
Walmart
07.2017 - 11.2018
Associate of Arts -
Hinds Community College
High School Diploma -
Mendenhall High School
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