Lanija Cooper
Summary
Customer Service Representative with a strong background in enhancing customer satisfaction and streamlining processes through effective communication and organizational skills. With experience in sales and data entry, excels in managing customer inquiries and ensuring high call quality in remote environments.
Overview
4
4
years of professional experience
Work History
Package Handler
Fed Ex Ground
11.2025 - Current
- Operated sorting machinery to streamline package processing and improve operational efficiency.
- Collaborated with team members to enhance workflow and maintain service quality during peak hours.
- Conducted quality checks on packages to ensure compliance with safety standards and accuracy in processing.
Call Center Representative
Getinsured
08.2024 - 02.2025
- Resolve customer inquiries, enhancing satisfaction and loyalty.
- Streamline processes, reducing response times.
- Manage inbound and outbound calls, ensuring high call quality.
- Address customer concerns using available resources.
- Work remotely, maintaining a professional environment.
Retail Associate
Rainbow
04.2024 - 08.2024
- Assist customers with clothing selections, enhancing their shopping experience and driving sales.
- Collaborate with team to manage stock and sales floor, fostering a cooperative work environment.
- Operate cashier, handling transactions efficiently and accurately.
Sales Associate
Verizon
01.2023 - 08.2023
- Sell phones and accessories, achieving high customer satisfaction and increased sales.
- Process customer information for billing, purchases, and insurance claims efficiently.
- Assist customers in selecting products tailored to their needs, ensuring optimal solutions.
- Inform customers about deals and promotions by making daily outbound calls.
Safety Screener and Greeter
UMMC
10.2021 - 11.2022
- Greeted and screened visitors, ensuring safety compliance and enhancing overall experience.
- Entered visitor data into Microsoft Excel, maintaining accurate records and improving data management.
- Collaborated with medical staff to streamline visitor flow, reducing wait times and increasing efficiency.
Skills
- Excel
- Customer Service
- Data Entry
- Sales
- Communication
- Organization
Timeline
Package Handler
Fed Ex Ground
11.2025 - Current
Call Center Representative
Getinsured
08.2024 - 02.2025
Retail Associate
Rainbow
04.2024 - 08.2024
Sales Associate
Verizon
01.2023 - 08.2023
Safety Screener and Greeter
UMMC
10.2021 - 11.2022