Lanika Smith
Ann Arbor,MI
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Administrative Coordinator
Neapco Drivelines
Belleville, MI
08.2022 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Monitored and directed incoming mail and prepared outgoing mail.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained office calendars to track important dates and deadlines.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Kept high average of performance evaluations.
- Supported executive-level staff with calendar management, meeting preparation, and correspondence handling.
- Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
- Ensured timely completion of projects through effective deadline tracking and consistent follow-up on pending tasks.
- Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions at the front desk.
- Fostered a positive work atmosphere with strong interpersonal skills, empathetic listening, and proactive support for colleagues in their daily tasks.
- Managed sensitive information securely with strict adherence to confidentiality protocols while maintaining organized records for easy access when needed.
- Assisted in the recruitment process by reviewing resumes, scheduling interviews, and conducting pre-screening phone calls.
- Maintained a professional office environment by overseeing facility maintenance, equipment upkeep, and supply inventory management.
- Improved communication between departments by facilitating inter-departmental meetings and providing clear documentation of decisions made.
- Boosted morale among coworkers with the organization of team-building events and employee recognition initiatives.
- Reduced operational costs with thorough budget management and expense tracking.
- Demonstrated excellent problem-solving skills in resolving various administrative issues such as invoice discrepancies or IT-related challenges.
- Ensured data accuracy through diligent record-keeping and regular database updates.
- Created presentations and other materials to support organizational activities.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized spaces, materials and catering support for internal and client-focused meetings.
HR Coordinator
Neapco Drivelines
Belleville, MI
01.2022 - 08.2022
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Reviewed human resources paperwork for accuracy and completeness.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Acted as a liaison between employees and management during periods of organizational change, providing guidance and support throughout the transition process.
- Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
- Collaborated with department heads to identify staffing needs and develop job descriptions tailored to specific roles.
- Supported diversity initiatives through targeted recruitment efforts and inclusive workplace policies.
- Conducted new employee onboarding and provided ongoing orientation training.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Developed and implemented effective recruitment and onboarding strategies for new hires.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Education
Bachelor of Arts - Criminal Justice
Talladega College
Talladega, AL05.2021
Skills
- Attention to Detail
- Data Entry
- Time Management
- File Organization
- Office Administration
- Document Management
- Microsoft Excel
- Meeting planning
- Filing
- Documentation and Recordkeeping
- Calendar Management
- Microsoft Access
- Scheduling appointments
- Office inventory management
- Inventory Management
- Appointment Scheduling
- Event Planning
- Managing office supply inventory
- Meeting Coordination
- Presentation Preparation
- Report Preparation
- Employee Records Management
- Vendor Management
- Microsoft Office
- Customer Service
- Administrative Management
- Phone and Email Etiquette
- Scheduling and calendar management
- New Hire Orientation
Timeline
Administrative Coordinator
Neapco Drivelines
08.2022 - Current
HR Coordinator
Neapco Drivelines
01.2022 - 08.2022
Bachelor of Arts - Criminal Justice
Talladega College