Lanique Jordan
Biloxi,USA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
TSI
06.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes 30 or more calls
PET SITTER
Mrs.Milard
01.2023 - 11.2024
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
ROADSIDE ASSISTANT
Faneuil
05.2021 - 06.2023
- Dispatching services
- Showing empathy to the customer
- Customer services
- Resolved conflicts professionally when dealing with challenging circumstances or customer complaints regarding service quality or timeliness.
TACO BELL MANAGER
TME
07.2020 - 10.2020
- I was the assistance manager making schedules, checking inventory, deposits, making sure P and L was doing okay
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
ASSISTANT MANAGER
Burger King
03.2016 - 09.2019
- Customer services , scheduling, making deposit, running shifts
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
RESIDENT ASSISTANT
Southern oaks personal care Home
10.2012 - 02.2013
- Cleaning the rooms, attending to the residents, vacuum cleaning, mopping, washing clothes, and serving food
CREW MEMBER
Tim Horton's
06.2011 - 11.2012
- Baking, inventory, cashier, customer services , overnight bakery
TELEMARKETER
ACS Group
02.2011 - 09.2012
- Calling to help make a pledge and mange old pledges
CASHIER/CUSTOMER SERVICE
McDonald's
02.2006 - 05.2008
- Helping customer , taking orders, making order, making sure the customers are happy
Education
High School Diploma - Veterinary Assistance
Penn Foster College
Scottsdale, AZ01-2026
High school or equivalent - general studies
Northern High School
Flint, MI06-2007
BBA - Finance
American InterContinental University
Schaumburg, IL08-2028
Skills
- Active listening
- Critical thinking
- Customer service
- Customer relations
- Relationship building
- Customer education
- Adaptability and flexibility
- Problem-solving
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Sales Manager Certificate
- Sales Essentials Certificate
ASSESSMENTS
- Customer focus & orientation — Highly Proficient
- February 2021
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
CUSTOMER SERVICE REPRESENTATIVE
TSI
06.2023 - Current
PET SITTER
Mrs.Milard
01.2023 - 11.2024
ROADSIDE ASSISTANT
Faneuil
05.2021 - 06.2023
TACO BELL MANAGER
TME
07.2020 - 10.2020
ASSISTANT MANAGER
Burger King
03.2016 - 09.2019
RESIDENT ASSISTANT
Southern oaks personal care Home
10.2012 - 02.2013
CREW MEMBER
Tim Horton's
06.2011 - 11.2012
TELEMARKETER
ACS Group
02.2011 - 09.2012
CASHIER/CUSTOMER SERVICE
McDonald's
02.2006 - 05.2008
High school or equivalent - general studies
Northern High School
High School Diploma - Veterinary Assistance
Penn Foster College
BBA - Finance
American InterContinental University