Summary
Overview
Work History
Education
Skills
Timeline
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Lanisha Ellerbe

Morrow,GA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure data entry and customer service rep. position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Data Entry Clerk

Thomas E Automotive
09.2023 - Current
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
  • Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Coordinated with cross-functional teams to gather necessary information for accurate record-keeping and reporting purposes.
  • Sorted documents and maintained organized filing process.
  • Organized, sorted, and checked input data against original documents.
  • Followed established procedures to enter and process data correctly.
  • Verified accuracy of data entered into system to produce error-free reports.

Customer Service Representative

Pratt Industries Inc., USA
03.2017 - 09.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Data Entry Auditor

DHL Supply Chain
11.2015 - 10.2016
  • Improved data accuracy by meticulously reviewing and verifying entered information.
  • Enhanced operational efficiency with thorough audits of data entry processes.
  • Identified discrepancies in records, rectifying errors to maintain accurate database systems.
  • Collaborated with data entry team to streamline workflows and ensure high-quality results.
  • Checked for accuracy by verifying data and records.
  • Followed data entry protocols, rules and regulations.
  • Corrected data entry errors to prevent duplication or data degradation.

Education

Certified Medical Assistant - Medical Assistant

Georgia Medical Institute-Dekalb
Atlanta, GA
11.2004

High School Diploma -

Lovejoy High School
Hampton, GA
05.2003

Skills

  • File Management
  • Proofreading
  • Document Preparation
  • Data Entry
  • Invoice Processing
  • Quality Control
  • Meticulous Attention to Detail
  • Document Processing
  • Word Processing
  • Office Administration

Timeline

Data Entry Clerk

Thomas E Automotive
09.2023 - Current

Customer Service Representative

Pratt Industries Inc., USA
03.2017 - 09.2023

Data Entry Auditor

DHL Supply Chain
11.2015 - 10.2016

Certified Medical Assistant - Medical Assistant

Georgia Medical Institute-Dekalb

High School Diploma -

Lovejoy High School

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Lanisha Ellerbe