LaNisha Lawrence

• Implemented effective communication strategies, resulting in improved coordination among research team members.
• Assisted researchers in securing necessary approvals, expediting project timelines and ensuring adherence to ethical guidelines.
• Increased compliance with regulatory requirements through diligent monitoring and timely reporting of research activities.
• Established performance metrics and benchmarks for evaluating the effectiveness of research administration services, leading to continuous improvement efforts.
• Followed informed consent processes and maintained records.

Assist New Yorkers with obtaining and maintaining affordable health insurance

Assisting with critical issues and finding resolution

Data entry insuring consumers information is entered correctly

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Greet customers as they enter and leave the store and assist customers with purchases by operating a cash register, such as: gas, food, coffee, lottery, ice cream, etc
• Prepare hot foods for purchase, stock beverage & ice coolers, and overall keep the store clean
• Direct Hire

• Assisted Alzheimer’s patients with everyday living duties and tasks
• These duties included but were not limited to, bathing, cooking, cleaning, shopping, taking patients to pay bills and other outings as needed, etc
• Direct Hire

• Packaged food for purchases in bags, took orders in person and via drive-thru, operated a cash register, kept the restaurant clean, etc.

• Greet customers as they came to the deli counter, cut meat & cheese-to-order, prepared catering platters, prepared hot food, and weighed everything for pricing purposes
• Direct Hire

• Greeted customers as they entered and left the hotel, reserve/book rooms for customers, prepared continental breakfast daily, audited the financials, answered phones, etc
• Direct Hire

• Greeted customers as they came to the Customer Service counter for assistance, processed returns & exchanges of merchandise, operated a cash register, assisted with re-stocking merchandise, answered phones, checked inventory, etc
• Direct Hire

• Primarily folded hotel, restaurant, and medical facilities’ linens; but also, occasionally washed & ironed the linen as well
• Direct Hire

• Answered calls and delegated them to the necessary department/person, greeted customers as they entered & left the fitting room, assisted them with finding apparel and regulating how much is tried on at once/per customer, etc
• Direct Hire